Head of Delivery Support Team
The DIO Delivery Support Team serves as the primary agent for the oversight of effective coherence and co-ordination of DIO Delivery management planning, reporting, performance, compliance, risk governance, change management, and business resilience. Acting as the decision support function to the Chief Operating Officer, and working closely and on a day by day basis with the Director of Regional Delivery, the Delivery Support Team are responsible for setting and assuring standards, providing consistent and credible delivery information and holding the single aggregated view of the delivery portfolio and delivery performance.
The DIO is seeking to appoint a Head of Delivery Support. In this key senior leadership position, the post holder will play an important role in helping to shape the future of the DIO and MOD's estate. Reporting to the Chief Operating Officer, the Head of Delivery Support is a member of DIO Wider Leadership Team.
The Head of Delivery Support Team will be responsible for delivery of Operational Support services to all of the delivery channels. The post holder will be accountable to COO for the effective coherence and co-ordination across the Operational space and be responsible for leading their team, ensuring adherence to all agreed DIO TLB processes and operating procedures. The post holder will be responsible for managing relationships across the delivery channels to ensure performance is optimised.
Head Operational Support Team is a member of the Customer Delivery Committee and supports other DIO boards and committees as required.
We are seeking an exceptional leader and role model with a proven track record of delivery and customer focus across a large scale, diverse and technically complex infrastructure portfolio. Positive, driven and a natural collaborator, you will possess excellent interpersonal and communication skills, the intellectual confidence to succeed, inspiring others and to operate successfully with senior level customers and stakeholders.
The role is rich and diverse and provides a unique opportunity for a highly motivated and inspirational professional with appropriate vision and leadership and communication skills, to join this dynamic and forward thinking organisation as it enters the next phase of its development.
Key responsibilities include:
• Leadership and Management of Operational Support Team
• Supporting Operational Support Services
• Operational Stakeholder Management and Communications
• Operational Performance Management and Assurance
• Governance of Operational Delivery
• Aggregating the Operational Delivery Programme