Peer Mentor - part-time contract
Peer Mentor – WELLcome Home Project, 12 month fixed term contract
We’re looking for an empathetic individual with lived experience of being a parent or carer for a child with medical needs requiring hospital treatment to join us as a Peer Mentor and play a vital part-time role in an exciting new initiative.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Funded by the National Lottery through the Big Lottery Fund’s Help Through Crisis Scheme, Shelter is delivering The WELLcome Home project in partnership with Birmingham Mind. The aim is to help individuals and families reconnect back to their accommodation and community after a stay in hospital. While based at our Birmingham’s Hub Office and the Birmingham Children’s Hospital, as a Peer Mentor, you’ll also need to spend time in the community working with families.
About the role
Developing and maintaining positive and professional relationships with clients and offering outcome-focussed support is what's required hereIndeed, we'll rely on you to provide emotional and practical support and advice that will enable clients to improve their quality of life, develop their skills and make decisions about their future. Alongside a navigator, you’ll assess clients’ needs, and implement individual support plans. You’ll also help with benefit claims and advise on budgeting and savings. Accompanying clients to other projects and external appointments will be important too, as will encouraging and supporting them to participate in meaningful activities. And, when it comes to liaising with external agencies, drawing on your own experiences to identify gaps in services or keeping accurate records, again, we'll count on you to deliver.
As well as relevant experience, we’ll be looking for a keen interest in a career working to support vulnerable people who are experiencing multiple and varying needs and a good understanding of medical treatments and services. A proactive, collaborative and customer-focused approach is vital too, as is the ability to engage with others and respect their opinions while getting to the root of their underlying needs. You’ll also need basic computer skills, including word processing, internet and email plus a real desire to develop and learn new skills, including in housing advice and giving information and tailored support.
Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family-friendly policies and significant opportunities for learning and development.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, well-being and human rights of those we support and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
As this role will be partly based at the Birmingham Children’s Hospital the post holder will be subject to an enhanced DBS check.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.