FM Direct Agent

Recruiter
Arcus
Location
Redditch
Salary
Competitive salary
Posted
07 Jul 2018
Closes
12 Jul 2018
Contract Type
Permanent
Hours
Full Time

General Purpose of Role:

A key administration support position involving the receipt, processing and dispatch of reactive and planned maintenance tasks to the appropriate engineers/support service with the goal of providing a safe, clean and high-qualityenvironment for Sainsbury’s customers, and employees

ACCOUNTABILITIES

▪Responsible for the effective receipt, processing and dispatch of reactive and planned maintenance tasks to the appropriate engineers/support service

▪Contributes to the development and implementation of robust FM Direct team processes to ensure that a high-qualityservice is provided to both internal and external customers. Produces service request/problem incident reports and initiates follow-up to ensure timely disposition and close-out of actions

▪Responsible for tracking action items and referrals through to resolution

▪Assists the FM Direct management team in the identification of areas for improvement within the function

▪Assists with the preparationof performance reports as needed

KNOWLEDGE AND SKILLS

▪Knowledge of customer support operations to include a good knowledge of CAFM software and customer service

▪Understanding of FM and support services contracting and performance measurement and monitoring

▪Understanding and experience of the retail industry desirable▪Excellent verbal communication skills and good telephone manner

▪IT literate with experience of MS Office applications i.e. Word, Excel and Outlook

▪Excellent administration and time management skills▪Ability to work under pressure and meet tight deadlines

▪Experience within a Facilities Management environment / professional customer services environment

VALUES & BEHAVIOURS

DoitSIMPLY:

▪Improve every day –provide sustainable, workable and lasting solutions to challenges

▪Strive for efficiency –work in an uncomplicated manner, using language and terminology that can be understood by all

DoitWELL:

▪Act safely and responsibly –safety first and at the forefront of everything you do

▪Excel at customer service –find solutions that meet, where possible exceed expectations

DoitWITH PASSION:

▪Perform with pride and purpose –act as a positive role model to others

▪Value each other –be open and transparent and respect the views of others

OTHER FACTORS
▪The post holder must be able to work flexibly, as determined by business requirements this may involve travelling to other Arcus offices or client’s premises
▪This position will involve working weekends on a rota basis
▪Your weekly shift pattern will be determined by the needs of the business and consequently start times may vary

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