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Crew Member - London
- Recruiter
- McDonald's Restaurants Ltd
- Location
- London (Greater)
- Salary
- Competitive salary
- Posted
- 07 Jul 2018
- Closes
- 12 Jul 2018
- Category
- Travel, Hospitality, Tourism
- Contract Type
- Permanent
- Hours
- Part Time
• Use The ‘Vital Ingredients’ to deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time
• Consistently deliver the highest standards of quality, service and cleanliness in the restaurant
• Provide friendly, fast and accurate service
DELIVERING THE VITAL INGREDIENTS
- Prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time
- Make it special – be welcoming, personalise your comments and connect with your customers
- Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
- Adapt to each customer’s needs – give them an individual experience that exceeds their expectations, e.g.:
- Be patient with customers who need help, offer to explain the menu
- Get to know regular customers and treat them individually
- Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special •
- Use initiative and confidence when interacting with customers
- Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
- Treat all customers and colleagues with courtesy and respect
- Work as a supportive team member
- Complete tasks and activities in line with training/SOCs, company guidelines and management direction
QUALITY, SERVICE AND CLEANLINESS
- Adhere to McDonald’s standards of quality, service and cleanliness
- Follow all workplace safety, security and food hygiene procedures
- Follow the ‘Fix Up, Work Sharp’ guidelines and take pride in your personal appearance
- Take responsibility for your training in all areas; look for opportunities to improve and develop
©2013 McDonald’s. The Golden Arches logo and i’m lovin’ it are trademarks of McDonald’s Corporation and its affiliates. 283447 DELIVERING THE VITAL INGREDIENTS