Crew Member - London

• Use The ‘Vital Ingredients’ to deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time

• Consistently deliver the highest standards of quality, service and cleanliness in the restaurant

• Provide friendly, fast and accurate service

DELIVERING THE VITAL INGREDIENTS

• Prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time
• Make it special – be welcoming, personalise your comments and connect with your customers
• Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
• Adapt to each customer’s needs – give them an individual experience that exceeds their expectations, e.g.:
  • Be patient with customers who need help, offer to explain the menu
  • Get to know regular customers and treat them individually
  • Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special •
• Use initiative and confidence when interacting with customers
• Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
• Treat all customers and colleagues with courtesy and respect
• Work as a supportive team member
• Complete tasks and activities in line with training/SOCs, company guidelines and management direction

QUALITY, SERVICE AND CLEANLINESS

• Adhere to McDonald’s standards of quality, service and cleanliness
• Follow all workplace safety, security and food hygiene procedures
• Follow the ‘Fix Up, Work Sharp’ guidelines and take pride in your personal appearance
• Take responsibility for your training in all areas; look for opportunities to improve and develop

©2013 McDonald’s. The Golden Arches logo and i’m lovin’ it are trademarks of McDonald’s Corporation and its affiliates. 283447 DELIVERING THE VITAL INGREDIENTS