Customer Care - Glasgow

CUSTOMER EXPERIENCE

• Make it special – act as a role model – be welcoming, personalise your comments and connect with your customers
• Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
• Adapt to each customer’s needs – be customer confident and provide an individual experience that exceeds their expectations, e.g.:
  • Be patient with customers who need help, offer to explain the menu
  • Get to know regular customers and treat them individually
  • Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special, direct queues during busy periods
  • Support in store events with enthusiasm
• Use initiative and confidence – approach and interact with customers
• Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
• Monitor food quality being consumed by customers
• Treat all customers and colleagues with courtesy and respect
• Work as a supportive team member