Delivery Manager - Recruitment Sector - central Bristol

Location
Bristol (City Centre), City of Bristol
Salary
Compeitive
Posted
08 Aug 2018
Closes
30 Sep 2018
Function
HR
Contract Type
Permanent
Hours
Flexible

As part of our boutique independent recruitment consultancy’s growth, we require a Delivery Manager to lead, inspire and manage the delivery team in central Bristol.

Founded in 2010 by Evelin Zauchner and Sharon Alred, we have grown teams in 2 locations to a current headcount of 25. We believe that the recruitment process can and should be a positive experience for all involved, simply by focusing on looking after people well. We are committed to our values; excellence, growth and enthusiasm, which remain our foundations for everything we do.

Driven by passion and dedication to collectively provide a superior recruitment service to client’s and candidates alike, you will manage and develop a team of Delivery Coordinators and Resourcers. You will:

  • Hire, train and develop an excellent, motivated team
  • Celebrate success
  • Review performance information daily, weekly and monthly
  • Conduct staff performance review
  • Engage and retain staff
  • Update training bibles, deliver and follow up
  • Managing operational matters and ensuring that clients and candidates receive a superior level of service
  • Follow up on potential issues and service complaints, troubleshoot
  • Produce and analyse reports relating to performance including KPI’s, GP, ratios, feedback
  • Create and maintain a service culture through continuous improvement driving efficiency and quality 

Skills required

  • Be an effective people manager, decision maker and delegator
  • Hold team accountable and follow through
  • Able to manage priorities and meet deadlines within a constantly changing operational environment
  • Financial acumen with the ability to think strategically, link information in a broader context and to be an effective problem solver
  • The gravitas to build key relationships internally and externally, and to quickly gain credibility in the role.

Qualifications and Experience

  • Previous leadership skills demonstrated, able to take people with you
  • A track record of successfully driving teams to completion of targets or KPIs , while maintaining quality
  • Minimum degree educated with a 2.1 grade or above
  • Experience working within an recruitment environment preferred

This is a part time permanent opportunity working approximately 3 days per week, hours and days negotiable.