Desk Concierge

The Landmark London
London (Greater)
Competitive salary
08 Aug 2018
12 Aug 2018
Contract Type
Full Time
We are currently looking for a passionate Desk Concierge, to join our Concierge team. This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Desk Concierge, your main duties will include:•Must be a Les Clef D’Or Member•To be aware of and up to date with all activities in the city (theatres, arts, exhibitions, concerts, shows, sports and leisure activities). To be familiar with the city restaurants and to establish contacts with them to provide maximum guest service•To perform all reasonable services a guest may require, by anticipating their needs and requests, in order to satisfy them efficiently and promptly.•To ensure one’s conduct is always friendly, courteous and professional in meeting guest’s needs. •To ensure the proper handling of master keys, guest messages, mail, packages, flowers, faxes and telexes.•To review all memos, logbooks, messages, VIP lists, function sheets, to ensure up to date and thorough knowledge of functions and happenings within the hotel. Ensure all information is passed on to other Concierge staff on handover.•To attend to all guest complaints, problems and situations in a prompt and professional manner, ensuring a high level of guest satisfaction at all times.•To keep the Chief Concierge and Assistant Chief Concierge well informed of any guest or employee problems that arise.•To be aware of all hotel services, hours of operation and key personnel and policies, so as to ensure the promotion of internal F&B outlets when possible.•To conduct periodic inspections of all lobby areas, main entrance, guest lifts and public areas to ensure levels of cleaning are acceptable to standards.•Desk Concierge experience essentialAs a Desk Concierge, you will be required to work 40 hours per week, on a shift rota.Benefits Package: Competitive salary.•28 days paid holiday, including bank holidays•Increased holiday entitlement with length of service•Uniform•Free dry cleaning for uniforms•Free meals whilst on duty •Free eye test vouchers•Health checks•Life assurance cover - death in service scheme•Long service awards•50% discount in our outlets (including sister properties)•Discounted Accommodation for team members and their friends & family (including sister properties)•Spa Treatment discounts (including sister properties)•Recommend a Friend bonus•Fitness Centre discounts•Season ticket loan•Cycle to work scheme•Childcare vouchers•Discretionary Hotel Sick Pay after 6 months of service•Employee Assistance Programme•Annual Staff Party•GEM Recognition Scheme•Sponsorship towards college course fees - conditions apply•The Landmark Choir The ideal candidate for this position as Desk Concierge will demonstrate the following company behaviours:•Team Work: To effectively cooperate with team members in order to achieve shared goals together.•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently. •Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.