Concierge Coordinator

The Savoy
London (Greater)
Competitive salary
08 Aug 2018
24 Aug 2018
Contract Type
Full Time
Concierge CoordinatorThe knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.Hotel Overview: The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.Summary of Responsibilities: Reporting to the Head Concierge, responsibilities and essential job functions include but are not limited to the following: Gain a thorough knowledge of the local area, both tourist attractions, business location and of local events to assist leisure and business travellers during their stay.Be aware of the daily Agenda sheet.Organise the booking of tickets for tours, theatres and local attractions to enhance the guest’s experience.Monitor and control Concierge email inbox throughout shiftProvide a travel information centre by booking and confirming airline tickets, making car arrangements, ordering taxis, and advising on transport routes to facilitate guest’s travel needs.Co-ordinate and oversee the parking of guests and visitor’s cars as determined by the hotel’s own parking and arrangements.Administration duties within the Concierge Department, (ordering stock, paying invoices etc)This is predominantly a back office role but also includes some desk coverage Please see the job description