Reservations Agent - Grosvenor House Suites by Jumeirah Living

Grosvenor House Suites by Jumeirah Living
London (Greater)
Competitive salary
10 Oct 2018
12 Oct 2018
Contract Type
Full Time
About Jumeirah

Grosvenor House Suites is the newest luxury establishment on Park Lane, offering residences that combine the best of five star service with the privacy and discretion of having one’s own Mayfair property. Managed by Jumeirah Living, the 130 fully equipped serviced Suites range from studios to 1, 2, 3 bedroom Suites, 4 London Suites and 4 super luxury Penthouses; of which one being the 5-bedroom Grosvenor Penthouse, offering truly personalised touches for effortless living. Whether for short, mid-term or extended stays, Grosvenor House Suites feature cutting-edge technology, sumptuous finishes and contemporary design to provide guests and residents with the exceptional, world-class luxury service for which Jumeirah is renowned, in a home away from home.

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

About the role

We are currently recruiting for a Reservation Agent to join the Reservations Team, offering a highly specialised personalised service to our residents and guests.

As a Reservations Agent you are the first point of call and you will naturally provide a wow factor first impression to all our callers. You will be responsible for ensuring you are the main contact offering a personalised seamless service from the initial enquiry until the point of the guest arriving.

This position has responsibility for managing bookings for all apartments and following procedures to maximise revenue. You will also be responsible for answering and directing incoming telephone calls. The Reservations Agent must demonstrate high energy levels and focus on providing consistently high levels of customer service, whilst working closely with the operational colleagues.

With this role there is the opportunity to get involved, multi task and really get to understand how a high luxury residency operates.

About you

To be considered for this role you must have experience of working as a Reservations Agent within a 4 or 5 Star hotel or apartments and have knowledge of the Opera Booking System.

You will possess a professional and friendly telephone manner, with exceptional Customer service skills and excellent levels of English. Team work is imperative to be successful in this role so you must be a great team player.

Personality is the key to our roles, as is a genuine passion for world class personalised service. We want people who are confident, have excellent command of the English language - written, reading and spoken; are able to multi task, undertake duties outside of the normal job description, are easy to be around and can really contribute to shaping this new era of Jumeirah living.

If this sounds like you and you are passionate about providing thoughtful and generous service to guests, are ambitious, hardworking and take a genuine interest in people, we would like to hear from you.

About the benefits

Jumeirah believes in paying the best for the best and so an attractive salary plus benefits is offered for the positions. This is a fabulous opportunity to join a luxury hospitality operator with ambitious future expansion plans.

See description

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