Account Manager

Recruiter
Directions Recruitment Specialists
Location
Northolt
Salary
Competitive salary
Posted
12 Jan 2019
Closes
18 Jan 2019
Category
Retail and Sales
Contract Type
Permanent
Hours
Full Time

Applicants for this position will need:
 Have a strong focus on customer services and ability to build robust ongoing relationships with accounts
 To be sales and results driven
 Ability to identify and gain new business
 Flexibility in responding to changing customer needs and able to prioritise workload, sometimes to short deadlines
 Proactive, lateral thought processes, and an ability to identify solutions
 Computer Confident with a proficient knowledge of Microsoft Excel
 Excellent verbal and written communication skills
 Self-motivated individual, comfortable working within a small team
 Ability to represent the Company in a professional and authoritative manner
 Previous Account Manager experience preferred

Key Aspects of The Role
 Deliver excellent customer service by responding swiftly to queries and concerns from customers
 Actively pursuing all sales leads, negotiate sales, follow up on all estimates and making timely follow-up calls to maximize effect of effort put in to providing estimates
 Providing an efficient, friendly and professional point of contact
 Develop and maintain good working relationships with customers and colleagues
 Ensure all commitments to customers are realistic, achievable and completed
 Introduce new products and promote them to customers
 Dealing with customer complaints in a timely manner
 Wherever possible identify improvements to processes to enhance customer service, reduce costs and improve margins etc
 Working in an organised manner to optimise efficiency
 Maintaining up-to-date, comprehensive knowledge of all products and services, whilst building awareness of competitors’ activities
 Updating customers on delays and order status

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