Food and Beverage Assistant

Recruiter
DoubleTree by Hilton London Kensington
Location
London (Greater)
Salary
Competitive salary
Posted
21 Jan 2019
Closes
24 Jan 2019
Contract Type
Permanent
Hours
Full Time
Job DescriptionTo increase guest satisfaction by providing efficient, prompt, trouble free and courteous food and beverage service in line with departmental and hotel guidelines and the DoubleTree by Hilton guidelines and service concepts.Key Accountabilities – what are the responsibilities of the role?BAR / LOUNGEPrepare service areas ready for operationMaintain stock’s levelsCarries out correct opening and closing procedures with particular regards to money and charge docketsServes guests as requested at either the counter or at their tableMaintains the cleanliness of the area of operationAdhere to the Licensing LawsAssist colleagues in other food and beverage service areasServes orders for food and beverage to guests in their operation’s areas to thestandards as laid down in the Standard of Procedure ManualIs knowledgeable regarding food & beverage items available to guestsEnsures correct room posting, checking key cards where neededROOM SERVICEPrepares service areas for operationCarries out correct opening and closing procedures with particular regard to money and charge docketsServes orders for food and beverage to guests in their rooms to the standards as laid down in the Standard of Procedure ManualMaintains the cleanliness of the area of operationRemoves all trays used during room service and regularly checks the floorsAssists colleagues in other food and beverage service areasRESTAURANT Provides efficient, prompt, trouble free and courteous service by bussing, serving and setting tablesEnsures buffet is kept clean and stocked with fresh food at all timesAccurately records, pre-checks and picks up all food and beverage ordersServes guests their food and beverage promptly and courteouslySets tables as needed prior to guest arrivalEnsures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all timesEnsures the smooth running of the assigned station at all timesMaintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordinglyPromotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteousMakes clear orders to kitchen using microsServes orders for food and beverage to guests in the restaurant to the standards as laid down in the Standard of Procedure ManualLAWS, REGULATIONS AND POLICIESFollows all applicable lawsMonitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standardsMISCELLANEOUSTowards roleStays abreast of current and new industry technology relating to functionPerforms required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the positionIs well updated on, and possesses solid knowledge of the following: - Hotel fire, bomb and emergency procedures - Hotel health and safety policies and procedures - Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights) - Hotel standards of operation and departmental procedures - Current licensing relating to own department and the hotel - Accepted methods of payment by the hotel - Short and long term hotel, as well as corporate marketing and promotional programs - Corporate clients and clients generating high business volumeTowards the guestGreets and smiles at guests and customers when coming across them on the hotel groundsRefers guests to Food and Beverage Supervisor regarding requests for information about the hotel and its surroundings that they are unable to deal withTowards colleaguesAssists colleagues to perform similar or related jobs when necessaryTo ensure accurate and timely communication with other departmentsTowards self Comply with hotel rules and regulations contained in the employee handbookComply with company grooming and uniform standardsComply with timekeeping and attendance policiesActively participate in training and development programs and maximise opportunities for self- developmentMaintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individualContinuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job functionTo report for duty punctually, wearing clean and pressed uniform, with name badge as per company standardTowards ManagementTo carry out any reasonable request by the Management TeamAssists the Food and Beverage Supervisor when requestedAttends meetings and training as required by the Food & Beverage SupervisorAccepts flexible work schedule necessary for uninterrupted service to hotel guestsPerformance Measurement – how will the output be measured?Observations of the line managerGuest feedbacko SALT scoreso Guest comment cardso Online reviews (Tripadvisor etc)Catch me at my best cardsPeer feedbackHealth and Safety & Environment – what are the responsibilities of the role?Complies with H&S policy of the hotel (issued on induction and available from HR if required)Maintains high confidentialityReports any suspicious behaviour of employees to the Manager and SecurityEnsures that all potential and real hazards are reported and reduced immediatelyFully understands the hotel’s fire, emergency, and bomb proceduresEnsures that emergency procedures are practised and enforced to provide for the security and safety of guests and colleaguesWorks and ensures that employees work in a safe manner that does not harm or injure self or othersEnsures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulationsAnticipates possible and probable hazards and conditions and either corrects them takes action to prevent them from happening or reports them to a supervisorEnsures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintainedStimulates and encourages a general awareness of health and safety in tasks and activities carried out within the departmentSecurityEnsures that cash is secure at all timesEnsures all discrepancies in the cash are declared to the Head of departmentMaintains high confidentiality in regards to guest privacyNotifies the Head Housekeeper regarding lost and found objectsSupports a safe hotel by applying hotel regulations and adhering to existing laws and regulationsTakes responsibilities for keys issue and reports immediately the loss of master or other keysResponsible BusinessShow involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activitiesAdopts work methods that actively promote a responsible business culture e.g. turning off lights when not in use / turning off taps & recycling where ever possible.Encourages team to work in a manner which actively promotes responsible businessJob Type: Full-timeJob Type: Full-timeclose jobview cost & performancefind candidates for this jobViews: 176Candidates: 35Status: Open – pauseCreated: 4-JanPromote this job for more candidates:TweetinShareJob DescriptionTo increase guest satisfaction by providing efficient, prompt, trouble free and courteous foodand beverage service in line with departmental and hotel guidelines and the DoubleTree byHilton guidelines and service concepts.Key Accountabilities – what are the responsibilities of the role?BAR / LOUNGE Prepares service areas ready for operation Maintain stock’s levels Carries out correct opening and closing procedures with particular regards to moneyand charge docketsServes guests as requested at either the counter or at their tableMaintains the cleanliness of the area of operationAdhere to the Licensing LawsAssist colleagues in other food and beverage service areasServes orders for food and beverage to guests in their operation’s areas to thestandards as laid down in the Standard of Procedure ManualIs knowledgeable regarding food & beverage items available to guestsEnsures correct room posting, checking key cards where neededROOM SERVICEPrepares service areas for operationCarries out correct opening and closing procedures with particular regard to money and charge docketsServes orders for food and beverage to guests in their rooms to the standards as laiddown in the Standard of Procedure ManualMaintains the cleanliness of the area of operationRemoves all trays used during room service and regularly checks the floorsAssists colleagues in other food and beverage service areasRESTAURANTProvides efficient, prompt, trouble free and courteous service by bussing, serving and setting tablesEnsures buffet is kept clean and stocked with fresh food at all timesAccurately records, pre-checks and picks up all food and beverage ordersServes guests their food and beverage promptly and courteouslySets tables as needed prior to guest arrivalEnsures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all timesEnsures the smooth running of the assigned station at all timesMaintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordinglyPromotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteousMakes clear orders to kitchen using microsServes orders for food and beverage to guests in the restaurant to the standards as laid down in the Standard of Procedure ManualLAWS, REGULATIONS AND POLICIESFollows all applicable lawsMonitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standardsMISCELLANEOUSTowards roleStays abreast of current and new industry technology relating to functionPerforms required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the positionIs well updated on, and possesses solid knowledge of the following: - Hotel fire, bomb and emergency procedures - Hotel health and safety policies and procedures - Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights) - Hotel standards of operation and departmental procedures - Current licensing relating to own department and the hotel - Accepted methods of payment by the hotel - Short and long term hotel, as well as corporate marketing and promotional programs - Corporate clients and clients generating high business volumeTowards the guestGreets and smiles at guests and customers when coming across them on the hotel groundsRefers guests to Food and Beverage Supervisor regarding requests for information about the hotel and its surroundings that they are unable to deal withTowards colleaguesAssists colleagues to perform similar or related jobs when necessaryTo ensure accurate and timely communication with other departmentsTowards selfComply with hotel rules and regulations contained in the employee handbookComply with company grooming and uniform standardsComply with timekeeping and attendance policiesActively participate in training and development programs and maximise opportunities for self- developmentMaintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individualContinuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job functionTo report for duty punctually, wearing clean and pressed uniform, with name badge as per company standardTowards ManagementTo carry out any reasonable request by the Management TeamAssists the Food and Beverage Supervisor when requestedAttends meetings and training as required by the Food & Beverage SupervisorAccepts flexible work schedule necessary for uninterrupted service to hotel guests Performance Measurement – how will the output be measured?Observations of the line managerGuest feedbacko SALT scoreso Guest comment cardso Online reviews (Tripadvisor etc)Catch me at my best cardsPeer feedbackHealth and Safety & Environment – what are the responsibilities of the role?Complies with H&S policy of the hotel (issued on induction and available from HR if required)Maintains high confidentialityReports any suspicious behaviour of employees to the Manager and SecurityEnsures that all potential and real hazards are reported and reduced immediatelyFully understands the hotel’s fire, emergency, and bomb proceduresEnsures that emergency procedures are practised and enforced to provide for the security and safety of guests and colleaguesWorks and ensures that employees work in a safe manner that does not harm or injure self or othersEnsures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulationsAnticipates possible and probable hazards and conditions and either corrects them takes action to prevent them from happening or reports them to a supervisorEnsures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintainedStimulates and encourages a general awareness of health and safety in tasks and activities carried out within the departmentSecurityEnsures that cash is secure at all timesEnsures all discrepancies in the cash are declared to the Head of departmentMaintains high confidentiality in regards to guest privacyNotifies the Head Housekeeper regarding lost and found objectsSupports a safe hotel by applying hotel regulations and adhering to existing laws and regulationsTakes responsibilities for keys issue and reports immediately the loss of master or other keysResponsible BusinessShow involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activitiesAdopts work methods that actively promote a responsible business culture e.g. turning off lights when not in use / turning off taps & recycling where ever possible.Encourages team to work in a manner which actively promotes responsible businessJob Type: Full-time .

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