Debt Collection Agent (Homebased)

Recruiter
Newlyn PLC
Location
Kent
Salary
£16k to £21k per annum (OTE £25k to £35k)
Posted
05 Feb 2019
Closes
05 Mar 2019
Ref
00326104
Contract Type
Permanent
Hours
Part Time

Debt Collection Agent (Homebased)

Newlyn PLC is a nationwide enforcement company. Established in 1999, we provide a comprehensive, tailor made debt recovery and bailiff enforcement services to local authority and commercial clients across the UK.

Position: Debt Collection Agents
Location: Homebased
Job type: Full Time and Part Time, Permanent
Hours: Various hours
Salary: £16k to £21k per annum+ commission (OTE £25k to £35k)

About the role:

We are looking for EXPERIENCED debt collection agents to work from home. This is an exciting opportunity for experienced, enthusiastic and hardworking individuals. You will be responsible for collecting outstanding government debt, including Council Tax and Road Traffic parking fines.

Responsibilities:

- Servicing high volume of outbound / inbound calls to recover outstanding debts
- Discussing with customers how to clear their debt
- Setting up payment plans where necessary
- Following up with customers
- Logging all information on the internal system

About you:

The successful candidates will be assertive, pro-active and highly self-motivated. You will have the ability to negotiate effectively with customers whilst always maintaining a high level of professionalism and have the ability to make sensible decisions.

You will be dealing with customers at pre-enforcement stage of debt collection; this could mean that you will be dealing with potentially aggressive and very distressed customers. You should therefore have a very resilient nature, excellent communication skills and have the ability to remain calm at all times.

Does this sound like you? If yes then please hit the apply now button and upload your CV.

Shift 1: 9.00 to 15.00, Monday to Friday and alternative Saturdays
Shift 2: 8.00 to 15.30 & 15.30 to 21.00 (alternative weeks) + alternative weekends;
Shift 3:17.00 to 21.00, Monday to Thursday

You may have experience of the following: Debt Collection Agents, Credit Controller, Telesales Agent, Telesales Executive, Sales Executive, Business Development Executive, Customer Service Advisor, Customer Service Representative, Sales Advisor, Account Manager, Call Centre Operative, Contact Centre Operative, etc.