Administrator

Location
Cambridge, UK
Salary
£19,600 - £24,500
Posted
19 Feb 2019
Closes
19 Feb 2019
Ref
515389701
Contract Type
Permanent
Hours
Flexible
Job Title: Administrator - Assessment Processing

Contract Type: Full-Time, Fixed-Term (12 months)

Salary: £19,600 - £24,500

Location: Cambridge

What it's about

OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board, dedicated to recognising achievement in learners of all ages, offering range of qualifications for learners of all ages, abilities and needs.
Operations manages the processing of OCR's assessment and qualification data, as well as coordinating a range of services for both internal and external customers.

What you'll be doing

The work in our team is varied and could involve any of the following activities:
  • Investigating outstanding examination scripts though close working with examination centres and our 3rd parties
  • Supporting all of our assessment processing tasks when needed
  • Data entry and associated quality checking
  • Supervising temporary staff in peak processing periods
  • Supporting our post-results services, such as Review of marking and moderation (ROMMs)
  • Involvement with the on-going review and enhancement of our systems and processes
  • Dealing with administrative enquiries direct from both examination centres and customers


What we're looking for

Qualifications
  • Numeracy skills - is able to interpret data comfortably.
  • Literacy skills

Skills
  • Able to apply knowledge of role and area in order to make sound business decisions and escalate where appropriate
  • Excellent communication skills and customer focus are essential.
  • Able to use software packages to produce appropriate material
  • Confident working in a busy environment, dealing with customers over the telephone or by email, and be good at managing your own time.
  • Highly motivated administrator, with good MS Office skills, particularly Microsoft Excel.
  • Demonstrate a keen eye for detail as well as being a fast learner.
  • Organised, flexible and able to keep to tight deadlines under pressure.

Experience
  • OCR's processing systems - must understand the cause and effect of processing steps (desirable)
  • Specifications - must understand the structure, business rules and the regulatory context that govern their operation
  • Accurate with data when using Microsoft Excel and Word, or other internal systems.

Behaviours
  • 'Can do' attitude - determined and resourceful in order to deliver the best results for the business within the agreed timescales and resources.
  • Accurate and efficient - strives to work to the highest levels possible at all times.
  • Flexible and adaptable - can take on board new ideas and concepts quickly and easily
  • Collaborative - able to work effectively and inclusively with a range of people, both internal and external to the business
  • Willing and able to make decisions within a clearly defined area and happy to take responsibility for them.
  • Focused on giving the best customer service by phone or e-mail
  • Highly motivated and able to manage their time effectively to meet tight deadlines
  • Strong team player, diplomatic, trustworthy, pragmatic and personable


Benefits
• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary)
• Enhanced maternity/paternity pay
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications

• Many more benefits are offered in our comprehensive package.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 02/03/2019 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

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