Customer Care Advisor

Location
London
Salary
£23,604 per annum
Posted
18 Mar 2019
Closes
28 Mar 2019
Ref
00326972
Contact
Candidate Services
Contract Type
Permanent
Hours
Flexible
Customer Care Advisor 

Work for a world without dementia 

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

Position: Customer Care Advisor 
Location: London 
Contract type: Full Time, Permanent 
Hours: 35 per week 
Salary: £23,604 per annum 

Closing date: 28 March 2019 
Interview date: TBC 

About the role: 

The Customer Care Engagement team is responsible for responding to the needs of Alzheimer’s Society customers including eventers, donors and supporters by providing excellent customer care and helping deliver the best possible experience. 

With over 60,000 interactions across various channels (phone, email and social media) last year, it is a busy environment requiring you to have the confidence to deal with a series of complex enquiries over the phone, by e-mail and in writing as well as inspiring our supporters to help defeat dementia through fundraising. 

About you: 

You will be enthusiastic, passionate, and committed to providing exceptional customer service. You will have good organisational skills as well as an excellent telephone manner and strong written communication skills. 

You’ll be a self-motivator, willing to go the extra mile, with a strong commitment to working closely with both colleagues within the Customer Care team, and the other departments within Alzheimer’s Society. 

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

Alzheimer’s Society is committed to equal opportunities. 

You may have experience of the following: Customer Care Advisor, Customer Service Advisor, Customer Engagement, Fundraising, Charity, Not for Profit, Third Sector, etc.

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