Head of Communications
Our courts and tribunals underpin justice, and affect the lives of millions every year. We run the criminal, civil and family courts, and the administrative tribunals, which means that crimes are brought to justice; children are kept safe; business dealings are securely underpinned; and people know that Government cannot ride roughshod over them. We are proud of what we do, and of the heritage and reputation of our system.
We have begun a £1bn, six-year programme to completely change what we do and make our services better for the citizens who use them. Our programme of reform will provide entirely new ways to access justice, with simple matters dealt with rapidly online - from fixed penalties to an efficient service for uncontested divorce - and a new Online Court that combines mediation and dispute resolution and will start by being used to give a fast, easy way to resolve money claims.
It will also reshape all our existing services so that they work better for users, with fewer but better court and tribunal buildings; skilled, knowledgeable and customer-focused staff; exponentially more use of video in court, including for vulnerable victims and witnesses; and slick digital systems replacing laborious and error-prone paper processes.
And to deliver a programme of this size and complexity communications will be critical not just in helping us talk about reform, but in enabling us to do it successfully.
You will be responsible for developing and implementing a communications strategy to support the organisation across all of its activity, and particularly to showcase, champion, and help drive our change. You will create and deliver high quality communications products and services to equip our leaders and senior partners to be outstanding agents of change, and to bring our staff and our external partners with us.
You will be a confident and experienced communications practitioner and a senior leader in your own right, who is motivated by the thought of a challenging change programme, and keen to act as part of a senior leadership team for change. You will be able to engender confidence in the organisation’s communications function and its strategic capability. You will be able to grow the capability of the communications team and harness their motivation to meet challenges with purpose and drive and design communications approaches that are best-in-class.
HMCTS will be a game-changing career move for a skilled, confident and impactful individual eager to take on this stretching and rewarding role. You will be helping to change the face of the organisation, catapult its reputation skywards, and most importantly, enable the change that will mean justice done better for all.
If this opportunity excites you and you think you have the qualities, experience and ambition we need, we would like to hear from you.