Team Leader (French Speaking)

Roc Search Limited
United Kingdom
21000.00 - 25000.00 GBP Annual
18 Apr 2017
25 Apr 2017
Contract Type
Full Time

Roc Search is currently recruiting for a Team Leader (French Speaking) to work for a publishing giant in there new Belfast city centre office on a permanent basis.

The successful candidate will manage a team of French speaking customer service executives dealing with inbound queries via telephone, email and chat.

Job Responsibilities

  • Adhering to client SLA's and ensuring KPI compliance
  • Floor management
  • MIS reporting and compliance management
  • Monitoring, managing and reporting on attrition and absenteeism
  • Handling escalated calls and ensuring customer service excellence
  • Motivating, leading and developing team members to drive customer satisfaction
  • Monitor, coach and provide feedback to team
  • Ensuring data security

Key requirements needed

  • Excellent English and French communication skills - both written and verbal
  • Experience in customer service industry
  • Experience in a contact centre environment
  • Previous experience in leading/managing a team
  • Shift patterns Monday - Saturday between 8am - 8pm (Successful candidate will be fully flexible for changing shift timings to meet the demands of the role)

Location: Belfast

Job Type: Permanent

Salary: 21k-25k per annum

Apply now for immediate consideration to Kymm Sessions at Roc Search (see below) As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.