Technical Workshop Manager

Recruiter
Celstra
Location
Milton Keynes
Salary
26000.00 GBP Annual
Posted
20 Apr 2017
Closes
24 Apr 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time

Technical Workshop Manager

As the Workshop Manager within our technical configuration team, you will manage a team of 10 technicians to ensure that staff are motivated and production targets are met. The Workshop Manager will take the lead in managing the technical staff and day to day operations, dealing with staff performance and department efficiency.

Duties will include but not limited to:

  • Motivate and manage a team of 10 technicians; delegating tasks, administering appraisals, 1:1s, grievances.
  • Maintain and broaden communication within the technical team and between different departments, allowing for better quality output that meets customer requirements.
  • Monitoring the technical department to improve workflow, and reduce errors and costs.
  • Maintaining order, H&S and cleanliness in the work environment.
  • Assist with mentoring and onboarding new starters eg technicians.
  • Advising on changes and trends within the technology marketplace and the activities of competitors.
  • To implement and maintain a suite of KPI's to the department.

The successful candidate will:

  • Be trustworthy and able to maintain confidentiality.
  • Have excellent organisation and communication skills.
  • Have attention to detail and accurate record information.
  • Be able to work independently and follow own initiative.
  • Be adaptive and flexible to a range of tasks.
  • Have basic understanding of EPoS systems and hospitality IT.
  • Have working knowledge of KPIs & SLAs.
  • Have experience of managing change.
  • Have experience in disclipinaries, grievances and appraisals.
  • Have experience using warehouse management systems (desirable)
  • Understanding of warranty repair process

In return, we offer 28 days holiday increasing to 33 after completion of 3 years (inclusive of bank holidays), and employee benefits including discounted gym membership, shopping vouchers, Employee Assistance programme, contributory pension, free fruit and hot beverages, flu vaccinations and bonus scheme.

Celestra is a successful and dynamic company delivering IT services nationally to the best brand names in the hospitality and retail industries. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. We won the award for Best Private Business 2016 at the Milton Keynes Business Achievement Awards.

The hours of work are full time, Monday to Friday 08:30-17:30.