Service Manager

Brunswick Executive Search Limited
Hemel Hempstead
50000.00 GBP Annual + Salary mid GBP50s negotiable plus bonus, car and pension
08 May 2017
22 May 2017
Contract Type
Full Time

Our client is a GBPmulti - billion turnover global leader in its chosen markets. As market leader in the UK they operate through substantial, well established regional operations. They provide specialist electrical / electronic support services to companies of every size in all sectors.

The Service Manager's role in their Hemel Hempstead operation is vacant. They require a top class appointment. Regional revenues exceed GBP30m and the service revenue makes a considerable contribution to bottom line performance. Proven senior leadership is required, in both day to day and strategic areas. You will need to be able to resolutely drive growth, balancing commerciality with excellent customer care within a safe working environment.

Reporting to: Head of Service UK

Direct reports: Field Line Managers & Over 60 Field Engineers

Key responsibilities:
  • Adopt and continue to develop recent improved performance standards.
  • Achieve the optimum balance of commerciality, margin and customer service excellence.
  • Drive and grow the department deliverables using agreed KPIs.
  • Lead and role model customer relationship management skills.
  • Work closely with internal national account team to understand and deliver brilliant support.
  • Identify and develop future leaders.
  • Achieve demonstrate and set the standard for service excellence within the UK organization.
Start date: ASAP

Candidate profile:
  • Genuinely passionate about customer service standards.
  • Commercial, target driven and ambitious for personal development.
  • Great client skills.
  • Continuous improvement approach, an eye for detail and incremental profit opportunity.
  • Strong but engaging style.
  • Must be capable of managing performance through others but credible and visible throughout the whole team.
  • Must have proven ability to manage a team c 70 / results and target driven.
  • Experience of field based client facing service is an advantage but not essential.

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