111/999 Call Advisor - Flexible

£21,000 - £24,569 pro rata (inclusive of shift allowance)
07 Aug 2017
21 Aug 2017
340-CA- 08-17
Contract Type
Part Time

111/999 Call Advisor - Flexible

Here at North East Ambulance Service we have exciting opportunities for 111/999 Call Advisors to join us to work from our Operations Centres at either Newburn or Hebburn.

Your will initially be trained to take 111 calls and over the next 12 months will be given additional skills via a career progression programme to enable you to take 999 Emergency calls. Call handlers are expected to take both calls.

This role is in a busy, patient focused environment, handling calls from members of the public regarding health problems. While not every 111 call we deal with is a life threatening emergency, our call advisors triage calls through a medical assessment tool called NHS Pathways and advise of the most appropriate level of care for the patient.   This could range from an ambulance, a GP appointment, or a dentist as well as many other health care options. This role requires the call advisors to have excellent communication, questioning and problem solving skills which helps to assess patient needs. 999 calls deal with life threatening emergencies using the same assessment tool.

It is very rewarding role, and you will be challenged by facing different situations on every shift. Your personal development is important to us so coaching and feedback regularly feature to help us provide unmatched quality care for our patients.

You will need to have either

  • 5 GCSE’s at grades A-C (including English and Maths) or equivalent 


  • experience of call answering in an extremely busy customer service call centre environment.