999 Call Operators (Full & Part-time)

York, North Yorkshire
£17,942 – £20,205 + 25% shift allowance £19,521 – £21,618 + 25% shift allowance (dispatch
21 Aug 2017
17 Sep 2017
Contract Type

Communication and Crime Recording Officers and Communication Officer Controllers (dispatch)

Full time (shifts)

Part time (shifts)


£17,942 – £20,205 + 25% shift allowance – potential earnings up to £25,256

£19,521 – £21,618 + 25% shift allowance (dispatch) – potential earnings up to £27,022


We are recruiting for vacancies in our Force Control Room, a fast paced environment and the hub of North Yorkshire Police. You will take 999 and non-emergency calls from members of the public and, depending on your role, will deploy policing resources to crimes and incidents.

You will play a key, front-line role in policing, being the first point of contact for the majority of people who contact the police. You will need resilience, empathy, compassion, patience, good communication skills, good keyboard skills and a great team-working ethos. You will be challenged, but rewarded with the knowledge that you are helping people.

You will deal with incidents that most people will not come across in their lifetime. These can be distressing and harrowing situations. This is where your empathy and resilience will be most needed. You will play a privileged role in a person’s life at a time of greatest need, as well as needing patience and firmness to deal with some of the more challenging calls.

You will also have administration tasks relating to the calls you are taking.

Once your initial, full-time training is complete, and dependent on competence - usually after approximately six months - you may be offered shift patterns that could fit around parenting responsibilities.

You will be part of the wider policing family, helping to protect people from all walks of life and keep our communities safe.

We encourage applicants from under-represented groups and through Positive Action can assist with pre-application advice for anyone who has one or more of the protected characteristics under the Equality Act 2010. For advice, please email our Positive Action Coordinators

For more information and to apply, visit www.northyorkshire.police.uk/fcr