Team Manager - Call Centre Sales

RightClick Recruitment
25000.00 GBP Annual
02 Oct 2017
14 Oct 2017
Contract Type
Full Time

Team Manager - Call Centre Sales

Salary: GBP25,000 -GBP309,000 + bonus

The Company: Our client is on its way to becoming one of the UK's leading, fastest growing Financial Claims companies on the market. They work in partnerships with leading professional organisations such as financial solutions providers, credit card companies, banks and finance houses providing the highest level of services to their customers. The focus of the call centre is delivering a customer focused, high quality Customer Service process and the emphasis is on delighting through service.

The Role: Your primary focus will be to manage the day to day performance of your team, ensuring that they deliver their targets with respect to call volumes AND call quality. You will coach team members on a daily basis to ensure that personal development plans are met and that individuals' career development objectives are realised. You will be responsible for all of the management issues surrounding your team, including absence management, disciplinaries, one-to-one appraisals etc. and will work closely with the Sales Manager in ensuring the operation is fully resourced through effective shift scheduling. You will assist with the recruitment process in conjunction with the Call Centre Manager, and will be responsible for engendering a happy and productive working environment in which the individual is respected within a team context.

To succeed in this position,
you will have significant experience of leading teams of 10+ Advisors in a busy outbound environment. You will be able to demonstrate an ability to drive performance and quality and will have a complete team management "toolkit". It is desirable, but not essential, that you have experience from within the Financial Services, Insurance or travel industries - although it is your performance focus and not your industry experience that is paramount.

Location: The call centre is based in Carrington Business Park where there this plenty of parking on site.

To find out more about this role please apply online and we will be in contact with all applicants to update you on the status of your application. For the purposes of this advertisement RightClick is providing the services of a recruitment consultancy.

RightClick - Recruitment that revolves around you.