DfT/888/17/DVSA Network Telecoms Analyst

Driver and Vehicle Standards Agency
24876.00 - 26120.00 GBP Annual
13 Oct 2017
26 Oct 2017
Contract Type
Full Time

Do you have experience of working with external ICT contractors?

Do you have an in-depth knowledge of a variety of relevant Telecoms systems?

If so we would like to hear from you!

Here at DVSA we are looking for a Network Telecoms Analyst to join our team; you will be responsible for managing the service delivery of the four telephony contracts and Mobile/Data contracts.

You will be carrying out work on the transition of new telecoms developments into normal business support also developing and implementing enhancements to the telecoms infrastructure.

You will check service levels are met, resolution is prompt, problem management is effective and that suppliers are delivering best practice, value for money services.

Role Responsibilities

Fixed line telecoms
• You will ensure that the service delivered to DVSA through its telephony systems and services contracts meets the stated requirements
• You will Liaise with the contractor's Service Manager on an appropriate basis to plan work, coordinate activity and ensure that progress has been made on agreed action points and proposed resolutions to problems are satisfactory
• You will install telephone lines and systems as required, including investigation and finding resolution to any telephony problems reported
• You will support users with help and advice on telephony solutions

Mobile Phone Support
• You will support users with mobile phones
• You will contact suppliers to resolve issues raised by users

Office Moves and Changes
• You will co-ordinate the IT requirements of site moves, including moving telephony and IT systems via physical cabling. Movement of equipment from site to site sometimes working independently.
• You will Ensuring plans are in place for site moves/closures and co-ordinate with Estates timings and dates of moves

Please see the attached Role Profile for further Role Responsibilities

About You

• You have experience of working with external ICT contractors
• You have a vast knowledge of a variety of relevant Telecoms systems
• You have knowledge of networks and connectivity
• You have a Full driving licence

One of these posts will be based in Nottingham and the other post will be based in either Bristol or Swansea with frequent travel between all DVSA locations required. Please use the "additional information" section of the application to indicate your preferred location. If you would like to discuss this in more detail please contact the vacancy holder using the details provided.

About Us

The work that we do is important as it affects everyone in Great Britain.
We are responsible for improving road safety and setting the standards for driving and compliance. We ensure that the general public understand and follow these standards through education, testing and when required enforcement action.

By joining us you will be working for an employer who makes a real difference to road safety across Great Britain.
We can proudly announce that the Department for Transport has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017.

DfT's inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we've made to raise the number of women in senior positions.

A Full UK Driving Licence


We'll assess you against these competencies during the selection process:
  • Changing and improving
  • Making effective decisions
  • Managing a quality service
  • Leading and communicating
  • Building capability for all
  • Collaborating and partnering

You must provide evidence against the following on your application form:
  • Changing and improving
  • Managing a quality service
  • Building capability for all

Civil Service Competency Framework


Civil Service pension schemes may be available for successful candidates.

Besides the rewarding nature of the job itself, the benefits that come with it are excellent. The package includes generous leave entitlement, attractive pension options, flexible working and other policies to enable a good work/life balance, including beneficial childcare arrangements. You'll also benefit from our commitment to nurturing and developing talent.

Things you need to know


Successful candidates must pass basic security checks .

Nationality statement
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules .

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details
You should use the Civil Service Competency Framework, referring to the relevant competency definitions for the grade advertised. The Indicators listed on the attached document have been identified as most appropriate; please ensure that the evidence in your application meets the requirements of the role.

If invited to interview, this may consist of a range of question types. These could include questions about your strengths or how you would respond in any particular situation as well as specific examples of things you have done.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.