The Landmark London Hotel
London (Greater)
Competitive salary
08 Dec 2017
11 Dec 2017
Contract Type
Full Time

We currently have an exciting opportunity for a Doorperson to join our Concierge team.

We are seeking to recruit an enthusiastic Doorperson, who has the ability to deliver 5* service at all times. It is essential to have a positive, ‘can do’ attitude and great attention to detail. We are looking for someone who works well in a team and has excellent communication skills.

The main responsibilities of this Doorperson position are:

  • Greet arriving guests in a friendly and courteous manner, using their name if known, welcome them to the hotel; open car/taxi and hotel doors, and assist guests departing with cars.

  • Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.

  • Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest.

  • Work closely with the luggage porters in the handling of guests and patrons vehicles.

  • Assist departing guests or patrons with transportation by obtaining taxicabs, directing them to limousines or providing them with valet parking.

  • Provide directions or general information to guests or patrons as may be required; aware at all times of all hotel services, hours of operation, locations, etc.

  • Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.

  • Perform tasks as delegated by the Concierge on duty to provide maximum guest service; demonstrate a high standard of personalised, friendly and professional service at all times

  • Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.

The ideal candidate for the Doorperson requires the following:

  • Can-do attitude

  • Honest and thoughtful

  • Positive outlook

  • Adaptable

  • Welcoming and friendly

  • Self-motivating

  • Approachable

As a Doorperson, you will be working with a dedicated and passionate Concierge team and will report directly to the Chief Concierge. You are expected to be passionate about your work and have the desire to progress your career in a leading five star hotel.

In return for your hard work and as part of our excellent benefits, you will also have access to an extensive learning and development program, as well as opportunities to develop your career within a professional and enthusiastic team.

Further details about our benefits:

If you feel that this role is for you, please apply today! We look forward to hearing from you.

About The Landmark London Hotel:

The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.

The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

Our purpose is to ‘enrich the journeys of our people and our guests.’ This is how we drive our service! Our guests enjoy the best hospitality in a luxurious environment, with WOW moments that exceed their highest expectations.

We also invest in our people to make sure our team members have a memorable journey with us too. We are very proud of our Gold Award and Champion Status in Investor in People accreditation, which shows our success as an employer of choice!

We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.