Customer Care and Front of House (FOH)
Why Join McDonald's?
This job started as a bit of a stopgap – a way to earn a bit of extra money once the kids had left. But over the last six years, it’s become a career. I was promoted to Shift Manager and I know I can always count on the support of my brilliant team.
In my free time, I love to meet up with my friends – we usually go to the cinema or out for dinner. But most of all I like to spend time with my daughter. I’m lucky that because I can usually move my shifts to fit around my life, I can do it all.
Kim, Shift Manager
Why Us? At McDonald's, we're proud to employ great people who are passionate about their jobs. But, they're all different. Some want to improve their prospects; others want a job that fits around their family life. No matter who you are and what you need, McDonald's can be a part of it. We know that a good work/life balance is vital, so we offer a flexible approach to scheduling and you can make informal flexible working requests via our online platform. Over 85% of McDonald's employees told us that they love the flexibility their job offers them.
Roles immediately available for the right applicants.
As a Full or Part time Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making people feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.
£9 per hour + bonus + one meal per day + scheduled breaks + staff incentives and branded discounts at major retailers + McDonalds discount card
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