Penalty Fares on National Rail Services: become a member of the new Independent Appeals Panel
We’re looking for around 12 individuals with a little time to spare to form the new Independent Appeals Panel for penalty fares
The current appeals process for penalty fares is being reformed. A new third stage Independent Appeals Panel is being created for those passengers who continue to believe they have been incorrectly issued with a penalty fare after having already exhausted the current two-tier process.
Why not become a panel member? We are looking for individuals to make up panels of three members who will look again at third stage penalty fares appeals. You will need to act independently, considering the evidence of the original penalty fare and the previous two appeals, and come to a decision, based on the train operator’s penalty fares scheme. This is an interesting, ground breaking role, important for passengers and essential for ensuring the penalty fares system is seen as fair and reasonable. Full training and ongoing support will be provided. The role will be based remotely, with access to the relevant IT systems provided, and will allow panel members to work at evenings and weekends. A per-case fee will be paid.