Caseworker

Location
Malvern, Worcestershire
Salary
£20,000
Posted
07 Feb 2018
Closes
18 Feb 2018
Contract Type
Permanent
Hours
Full Time

Caseworker

The Smallwood Trust helps women on low incomes to become financially resilient – overcoming adversity to build a confident, positive and secure future.

Location: Malvern, Worcestershire (with opportunities for flexible working)

Contract type: Full Time, Permanent

Salary: circa £20,000 

Closing Date: Midnight Sunday 18th February 2018

Interview date: 26th February 2018

 

About the Role:

You will be joining us at an exciting time in our 130-year history as we aim to significantly increase our impact and the number of women we support over the next five years. Your role will focus on our financial support to individuals in need, assessing grant applications for financial assistance against our policy and criteria.

 

You will be part of a small team reporting directly to the Chief Executive, providing a high-quality service for applicants and beneficiaries. There will also be opportunities to become involved in other areas of the Trust’s grant-making as our new strategy is implemented.

 

About You:

The successful candidate will have experience of customer service or supporting beneficiaries. You will have good oral and written communication skills, able to respond appropriately to individuals in challenging circumstances. You will also have strong Microsoft office, numeracy and database skills.

Additionally, you will also have strong analytical skills, able to process high volumes of information accurately and the ability to support the implementation of new processes and systems. Knowledge of the welfare benefits system, including universal credit, PIP and housing benefits would be an advantage. Previous experience of working in a charity, social enterprise or related cause (including volunteer experience) would also be beneficial.

 

How to apply:

You should download the attached candidate brief for further information.

Please submit your CV and a supporting statement (of no more than 2 sides of A4) by the closing date of Midnight Sunday 18th February 2018. Your application will be directed to our external HR Adviser, Sarah Stones, for consideration.