Customer Service Assistant 1 Night Tube - Part-time

London (Greater)
£13,837 per annum
13 Mar 2018
03 Apr 2018
Contract Type
Part Time

About you

If you get a real buzz from helping people and are passionate about assisting customers, come help us demonstrate that "every journey matters", and ensure that our customers remain at the center of everything we do here at London Underground. Not only will you enjoy a highly competitive salary and benefits package – you will also be part of a team committed to exceptional service delivery.


London Underground benefits include:

Childcare Vouchers

Free travel on all services owned by TfL

15 days’ annual leave

75% discount on National Rail Season Ticket and interest-free loan

Final salary pension scheme

Tax-efficient cycle-to-work programme

Retail, health, leisure and travel offers

Discounted Eurostar travel


Eligibility for this vacancy:

Have appropriate customer service experience

To ensure you meet our standards you will be tested on your English and Numeracy skills

You should be 18 years or over at the time of application and be eligible to work in the UK

If you have a visa then it should be valid for at least 6 months from 12th March 2018

Be able to work a minimum 15 hours per week, including any relevant public holidays

Be able to work in any location covered by the London Underground Network


The role:

To deliver exceptional service to all London Underground customers, providing assistance according to all customer needs including ticketing and inquiries. You will be our public face: proactively approaching customers who need help purchasing tickets, advising them on their journeys with real-time information whilst providing a welcoming presence throughout the station.


Key Accountabilities:

Customer service: deliver world-class service by actively providing assistance to customers, including those with special requirements, with service information, help and advice on ticketing.

Ticketing: Provide active support and advice to customers at Ticket machines including the use of staff-enabled functionality. Float, service and consolidate cash from ticket machines where directed.

Incidents and emergencies: assist to ensure the safety of customers and staff, and to restore service as quickly as possible, in line with London Underground's rules and procedures (as directed).

Station support: Support the smooth operation of the station environment. This could include carrying out checks, taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary. Resolve local issues or report faults as required.



You will be assigned to an Area within a Cover Group and could be required to work at any of the number of stations within that Cover Group. Area’s can be anywhere covered by the London Underground Network.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age or disability status.

TfL aspires to be as diverse as the city we serve; currently, we are underrepresented in females and we welcome applications from all sections of the community.