Trainee Police Controller Officer (999 calls) - Flexible

Thames Valley Police
Oxford, Oxfordshire
Circa £26,851 pro rata
06 Apr 2018
30 Apr 2018
Contract Type

Trainee Contact Management Centre Officer
Band 2E £26,851 per annum pro rata INCLUSIVE of up to maximum 34% Primetime shift allowance. Progression based on performance.


Are you looking for a job role where no two days will be the same? Where you will help provide a vital service to the public, which will often be in situations when they need it the most. If so Thames Valley Police are looking to recruit you to join the fast-paced world of the Contact Management Centre.

As a Trainee Contact Management Centre Officer you will deal with 999 and 101 calls from members of the public at our contact management centre based in Kidlington, which operates 24 hours a day, 365 days of the year. As the first point of contact to all incoming calls, you will need to reassure the caller whilst gathering as much information as possible, to help our Police Officers deal with emergency situations and make your neighbourhood safer.

You will receive structured on and off the job training, personalised tutoring and all the encouragement and support you need through our comprehensive apprenticeship programme. This will result in you being able to appropriately respond to incoming calls and evaluate the urgency and of an incident in what can be a life-critical situation. On successful completion of the program, you will be confirmed in the post and receive a nationally recognised certificate in contact handling as well as receiving an increase in pay. 
The Essentials

A successful candidate will be resilient, reliable and able to cope in a pressured environment with the ability to remain calm in a variety of situations. You must be able to use your own initiative and professional judgement to solve problems and identify risk and vulnerability. An ability to be able to listen and question well, displaying empathy and tact is also essential. A good aptitude to navigate IT systems is required along with a willingness to learn bespoke in-house systems. Prior to an interview, you will be required to take an operator test which will include the ability to type 30 words per minute.

Please note that GCSEs (grade 9-4/A-C) or equivalent in English and Maths is required for this role, regardless of any higher qualifications attained in other subjects/fields. You will be required to bring along the original certificates to interview so that a member of the interview panel can verify and take a copy for our records. You, therefore, may wish to start requesting these documents in advance to avoid delay later on in the process.

Providing you are over the age of 18 we encourage applications from all age groups and demographics.

If you are an experienced emergency service contact handler, please complete the Emergency Service Contact Handler Transferee application form instead.

Part-Time /Flexible Shifts are available, however, the initial training will be delivered on full-time hour’s basis for a short period of time.

Please note if you have been interviewed and were unsuccessful for the Trainee Contact Management Centre Officer role you must wait six months prior to reapplying. If your application is successful, you will need to complete 12 months in this role before you could apply for other internal vacancies. Only one application at a time is accepted for the Trainee Police Controller/ Contact Management Centre Officer role so please do not apply for multiple vacancies/locations.

If you have any queries you can contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting reference 999.

The closing date for enquiries and receipt of completed applications is Monday 30th April 2018.

Please be aware that we will be advertising on a rolling recruitment basis and should you be successful you will be placed into the next available intake, which will be from May 2018 onwards.

Events: We recommend you come to one of our recruitment events at our Contact Management Centre in Kidlington. These are a fantastic opportunity to learn more about the role and ask any questions you might have. Click apply and learn more online...

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