Sales / Customer Service Representative – Outbound (Part Time)

£10,000 - £14,999
31 Mar 2018
19 Apr 2018
Retail and Sales
Contract Type
Part Time
Sales / Customer Service Representative – Outbound (Part Time)
Birmingham, West Midlands

Are you a determined sales professional with great customer service skills? Looking to take on an exciting part time role that you can fit around your existing responsibilities?

If so, this is an exciting opportunity to become a key player in the success story of a well-established business.

Who am I working for?

With over 20 years’ experience, Cookson Precious Metals is the nation’s largest one-stop shop for the jewellery maker. We offer over 18,000 products, including silver, gold, palladium and platinum bullion, cut to our customers’ requirements.

We are now looking for a Sales / Customer Service Representative to join our passionate team on a part time basis.

What are the benefits?

- A basic salary of £10,400 per annum (FTE £15,600)
- 15% commission
- Pension scheme (contributions matched up to 8%)
- Life assurance
- Childcare voucher scheme
- Cycle to work scheme
- Sports and social club
- Close-knit and welcoming team
- Points awarded for attendance that can be used for time off

Based in Birmingham’s Jewellery Quarter, we offer on-the-job training, guidance and the support you need to build on your existing expertise.

You’ll have the chance to directly contribute to the company’s ongoing success and play a vital role in delivering a world-class service to our customers.

What will I be doing?

As a Sales / Customer Service Representative, you’ll increase sales of our jewellery solutions by building strong, long-lasting relationships with customers.

In this varied role, you will:

- Make outbound calls to customers and respond to inbound queries
- Build a strong understanding of customers’ needs and highlight the best products to meet their requirements
- Contact existing and prospective customers to encourage creation, continued use and reactivation of their account
- Promote special offers to customers
- Identify up-selling opportunities
- Build an accurate database of customers’ needs and requirements
- Feedback trends, opportunities and suggestions to enhance existing processes

What do I need?

- Sales experience, including a track record of working against targets
- Customer service experience
- A high level of IT literacy, including MS Office and a CRM
- Excellent telephone skills
- At a minimum, GCSEs (or equivalent) in Maths and English
- The ability to work well under pressure and develop strong relationships with customers

Any jewellery making knowledge or experience would be highly beneficial to your application. However, this is by no means essential.

We’re eager to hear from individuals with experience as a Sales Executive, Sales Rep, Contact Centre Agent, Customer Service Executive, Telesales Executive, Sales Representative or Customer Service Advisor.

Please note, this role is subject to a DBS check. Successful candidates must have a solid work history and be able to provide references.

This is a part time role, working 25 hours per week with a 30 minute lunch break. We are flexible regarding working patterns.

Webrecruit and Cookson Precious Metals are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re an enthusiastic Sales / Customer Service Representative, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency

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