Review and Assessment Officer
PURPOSE OF ROLE:
Forest Homecare is a domiciliary care agency providing care and support to mostly older people living in their own homes in the Chelmsford area.
The review officer conducts assessments of need for new private service users and monitors delivery of care. The role involves close working with service users and main carers to ensure the quality of care delivery is of a high standard and appropriate in meeting assessed needs and outcomes. Working closely with the Forest Homecare coordinating team and care staff is essential and necessary to ensure high standards are maintained and any concerns raised are resolved satisfactorily and effectively, keeping service users safe at all times. Partnership working with health and social care professionals. This is a key and important role within Forest Homecare in ensuring that service users and their main carers are satisfied with the services they are receiving.
- To liaise with Essex County Council social care staff as required when accepting a new care package or conducting an annual review
- Preparing breakdowns of service delivery prior to a care package commencing and writing the service user’s Care and Support plan
- Conducting a face to face initial review of all new packages within 9 working days of the start of the care package
- Liaising with the coordinator and office manager regarding any concerns raised by care staff or service users
- Delivery of `Support Plans’ (Initial, Revised/Updated/Replacement), electronic filing of relevant and completed documentation
- Annual face to face reviews
- Ensuring all target dates for all reviews are met and write ups are completed within 5 working days of the review taking place
- Attending joint reviews with Essex CC and Health as required
- Liaising with social care and health professionals
- Assessing service users and ordering basic aids and equipment – training will be provided
- Participating in the investigation and satisfactory resolution of concerns raised or complaints made as requested by the Office Manager or Head of Operations
- Raising alerts in relation to the Safeguarding of Adults in agreement with the office manager and Head of Operations
- Managing concerns raised by care staff – Carer concern forms and keeping the office manager fully aware and informed
- Private care packages – responding to enquiries and conducting assessments of need (outcome based)
- Writing person centred Care and Support Plans and ensuring they are updated as and when changes occur
- Signposting service users to other services - for example : `Care Call’ personal alarms, meal providers, aids and equipment and other organisations
- Working with local pharmacies/chemists, GP surgeries, day centres to further support people in their community
- Completing Risk Assessments – personal and environmental, medication and Moving & Handling
- Report writing and recording of all reviews
- Recording day to day actions taken regarding care delivery or concerns and ensuring appropriate parties (care coordinator, head of care, management team) are fully informed
- Providing reports via View of Others or Specialist Views of Others as requested by social care professionals
- Completing audits of communication, financial transaction and medication forms each time a service user is visited
- To work closely as part of a team to ensure a high standard and quality of care delivery for all FHC service users
- Respecting confidentiality at all times and the dignity of service users
PERSON SPECIFICATION :
- It is essential you will have experience of working in social care or provision of domiciliary care.
- High competency in Outlook email, Word and related IT systems. -
- Knowledge of Excel an advantage.
- A good education is essential as are excellent interpersonal skills and computer skills.
- This post demands a self-motivated, organised person, able to work autonomously and as part of a team. A person who has the ability to make judgements based on a sound knowledge of care principles and the company’s mission, goals and objectives.
- Excellent communication skills – verbal and non-verbal – are an integral part of this role. For example being able to `hear’ what is not being said requires practised listening skills and the ability to respond appropriately. -
- Clear, accurate and evidenced based recording is essential as is the ability to write clear and concise reports.
- You will need to have a flexible and adaptable approach in order to manage a large and diverse workload and the ability to work under pressure and to deadlines.
- Full induction programme will be provided to the successful candidate.