Catering Assistant

Compass Group UK
£10,000 - £14,999
02 Apr 2018
19 Apr 2018
Contract Type
Part Time

Catering Assistant

Overall Purpose of the Role

To perform a variety of tasks associated with food production, front and back of house services and any general support required with due regard to all Health & Safety and Food Safety regulations. To perform general duties which support the efficient running of a contract or unit in line with contractual requirements

Hour 12-20

Customer and Client Satisfaction

  1. To be polite, professional and friendly at all times with customers, clients and colleagues
  2. To ensure the highest level of customer care is adhered to at all times
  3. To demonstrate a can‐do attitude towards individual customer requests and strive to exceed customer expectations
  4. To maximise all sales opportunities through selling techniques
  5. To accept payment and give change to customers, including operating a till
  6. To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice.
  7. To actively gain customer feedback, passing information gained onto your line manager. 
  8. Positive Customer and Client Feedback
  9. Maintain a professional image
  10. Queue times are minimised
  11. Till checks are accurate
  12. Evidence of upselling
  13. Increase in sales
  14. Demonstrates a full understanding of the products available
  15. Mystery shopper score is above 80%