Deputy Director, Head of Digital and Analysis
The post holder will have responsibility for delivering new HR products and services, operational running of our recruitment and learning systems, and the delivery of digital and analytical support to central CSHR teams.
This role supports and enables the delivery of effective HR services, including the central delivery of Government Recruitment Service (GRS), Civil Service Learning (CSL) and Fast Stream and Early Talent (FSET). GRS and FSET provide both proactive and responsive recruitment and talent services to Civil Service organisations to reduce spend and reliance on departmental HR provision and benefit from improved, professional services on a shared basis. CSL provides learning and development for all civil servants; the curriculum covers the core skills that civil servants need to provide excellent public services.
The role is responsible for leading on the use of technology and digital service design approaches to transform the employee experience, and championing the use of data, analysis and evidence in decision-making, in centrally provided recruitment and learning services. The role is also responsible for strategic leadership on digital, data, analysis and technology to support the modernisation and transformation of HR services.
This role is accountable for the running and transformation of critical shared digital HR platforms: Civil Service Jobs, used by over 200 organisations, Civil Service Learning, used by all civil servants, as well as the Fast Stream and Early Talent recruitment system used for the annual cross-government recruitment campaign for an accelerated career path into leadership. As CSHR Senior Information Risk Owner, the role is accountable for the security and architecture of these systems to ensure two of the largest data sets of civil servants remain secure. The role holder is also accountable for the quality of analysis and research used to support decisions across recruitment and learning in central CSHR teams. The post holder will have responsibility for a budget next year of c. £5m, including capital expenditure, and the recovery of approximately £1.5m income from customer organisations.
Ambiguity is frequently a challenge and the post holder will need to take this in their stride, and support others to do the same. The post holder will need to be able to operate in an agile, flexible and autonomous way but will not be afraid to learn from others in this space.
The role holder will need a strong track record of managing large scale and often complex digital and data services designed around the needs of users. They will need to be able to engage with a broad range of stakeholders internally and with external suppliers. The role holder will need a combination of ‘real world’ operational delivery experience and supplier management expertise, and a solid track record in the design, implementation and transformation of digital and data services.