Medical Receptionist - Part-time

Job Board Direct
Competitive salary
12 Apr 2018
18 Apr 2018
Contract Type
Part Time

Medical Receptionist - Part-time
Lee on the Solent
Permanent position

We are looking to recruit a Medical Receptionist on a part time basis.

The hours will include a Monday evening, Tuesday morning, Wednesday and Friday evening.

The ideal candidate will have medical experience along with experience of working with EMIS.

Good communications skills are essential along with Microsoft packages.

You will have a professional outlook and have a flexibility to work.

Salary dependent on experience.

Please apply with a cover letter and CV.



The post-holder will deal with patient requests and enquiries face to face and via telephone, booking/amending appointments, prescription and repeat medication queries plus actioning any patient tasks from the practice team, working strictly in accordance with the Practice protocols.


The duties and responsibilities to be undertaken by members of the Care Navigator team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Care Navigator Supervisor, dependent on current and evolving practice workload and staffing levels:

  • Open the surgery ready for business on time.
  • Switch on reception computers.
  • Retrieve signed prescriptions from locked cupboard and place in the script box.
  • Answer the telephone to make, cancel or change patient appointments.
  • Deal with a whole range of enquiries raised by patients plus check in for appointments face to face at the front desk.
  • Hand out prescriptions to patients coming into the surgery.
  • Meet and greet any visitors coming into the practice.
  • Be the first point of contact for any queries via telephone or face to face directing to most relevant person.
  • Photocopying paperwork as required by GP’s and other members of staff.
  • Checking and actioning workflow tasks within the Clinical System.
  • Prepare samples for 3 x daily collections.
  • Check waiting room at intervals during the day for any health and safety issues that may affect users.
  • Keep the leaflet rack replenished and tidy. Check any publications for suitability within the waiting room plus check any posters for current and/or correct information.
  • Close surgery at the end of day and follow the protocol for shutting surgery at night and preparing for next day’s business.
  • Ensure security of data at all times.
  • Undertake any other responsibilities within the scope of the role that may be agreed from time to time.


Your hours will be within the core hours of Monday to Friday 8am to 6.30pm, with possible occasional sessions outside these hours; subject to change at the discretion of the management,
Flexibility is a necessity, including working additional hours when required.


Liaise with administrative and clinical staff.
Liaise with patients, family members and carers.


It is the responsibility of all employees to work with managers to achieve a healthy and safe environment, and to take reasonable care of themselves and others.


As an employee you will have access to information that is sensitive to either an individual or to the organisation and you are reminded that in accordance with the requirements of Information Governance, NHS Code of Confidentiality, Data Protection Act 1998 and also the terms and conditions in your contract of employment, you have a duty to process this information judiciously and lawfully; failure to do so may result in disciplinary action.


In the course of your employment you will have access to confidential information of a personal and/or clinical nature, including information relating to patients, employees and other parties.

You must not use such information for your own benefit nor disclose it to other persons without the consent of the surgery and the party concerned unless required to do so by law. This applies both during and after the termination of your employment. Any breach of confidentiality during employment may be regarded as serious misconduct and could lead to summary dismissal


This post is subject to an exception order under the provisions of the Rehabilitation of Offenders Act 1974. This stipulates that all previous convictions, including those that are ‘spent’ must be declared. Previous convictions will not necessarily preclude an individual from employment but must be declared in writing at the appropriate stage during the recruitment process.


As your employer, the surgery needs to keep information about you for purposes connected with your employment.The sort of information we will hold includes information for payroll purposes, references, contact names and addresses and records relating to your career at the surgery. These uses are covered by our notification with the Information Commissioners Office under the Data Protection Act 1998.

The information which we hold will be for our management and administrative use only but we may need to disclose some information we hold about you to relevant third parties (e.g. Inland Revenue).We may also transfer information about you to the NHS Executive solely for purposes connected with the management of the NHS.Report this job

This job was originally posted as