Part Time / Weekend Inbound Telesales

Impact Call Centre Ltd
£15,000 - £19,999
13 Apr 2018
21 Apr 2018
Retail and Sales
Contract Type
Part Time
About Impact limited

Impact Call Centre Ltd is a friendly, professional and diverse business providing outstanding outsourced solutions for companies that require our expertise. We have consistent and sustained company growth which has created several exciting career opportunities for people who want to share in our success. This is a great place to work and we recognise our people as our greatest asset, we are trusted partners of our clients, the right attitude is everything and customer focus is a must.

Inbound Sales is a fast moving environment where each call can be for a different client and unique product. Using dynamic technology, we take orders, upsell and cross sell, increasing average order values with structured selling practices. This team is at the forefront of delivering significant value to our clients and great products to consumers. This is a role that really enhances sales skills and rewards achievement.

If you want to develop your skills in sales, then please look at the job specification below.

•Career progression and extensive on-going training and development
• Apprenticeship Diploma qualifications available provided by Southampton Football Club
• 29 days holiday accruing to 33 days based on service including bank holidays
• Company Pension scheme after qualifying period
• Free on-site parking or short walk from train station on mainline services
• Subsidised lunch/refreshments with free tea and coffee
• Staff discount on products
• Modern offices using the latest technologies
• Subsidised gym membership
• Subsidised staff entertainment throughout the year
• Regular team incentives and fun days including charity events plus dress down Fridays

Key Responsibilities:

•Upselling and cross selling on every opportunity presented in order to increase revenue
•Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
•Support customers wishing to purchase products via DRTV, often high value products,
by using in depth product knowledge to best present the product and maximise different selling opportunities.
•Place customer orders and resolve all customer enquiries at first point of contact efficiently
•Record all customer contact details by telephone using in house systems adhering to mandatory compliance regulations
•Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
•Supporting other departments when required; processing orders, samples and coupons accurately, scanning, returns
•Take ownership of personal development and performance
•Work as a team in a fast paced target driven environment

Core Competencies:

Successful candidates must demonstrate our core competencies. The consistency with which they are applied defines our staff grades:
•Effective communication - Can communicate effectively, both verbally and in writing. Can use listening and questioning techniques to make sure that they understand what is going on and can effectively transfer ideas and information
•Customer focus - Can provide a high level of service to customers. Has an active commitment to providing a service to all key client and customer groups.
•Work as part of a team - Can work co-operatively with team members and colleagues making positive and constructive contributions
•Respect for equality and diversity - Considers and shows respect for the opinions, circumstances and feelings of colleagues and members of the public, no matter what their position, background, circumstances, status or appearance.
•Problem solving - ­Gathers enough relevant information to understand specific issues and events. Uses information to identify problems and draw logical conclusions. Makes good decisions.
•Resilience -Shows reliability and resilience in difficult circumstances. Remains calm and confident, and responds logically and decisively in difficult situations
•Persuade and influence - Demonstrates the benefits of the product through recognising the customers’ needs and presenting information that allows the customer to make an informed decision on the benefits offered.

Person specification

•Sales experience gained within a call centre environment or from other sales roles
•Confident and able to communicate effectively
•Target and results driven and able to close a sale plus objection handling skills
•Work as part of a team, support colleagues and promote a positive team spirit
•Passion for people and customer service
•Good IT skills including use of e-mail and Microsoft products
•Punctual and reliable


•Full support and ongoing training from our coaching and training teams
•Apprenticeship Diploma qualifications available provided by Southampton Football Club in Customer Service, Contact Centre, Business Administration, Team Leading and Management
•Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers
•We actively promote from within, supporting staff to be our next team leaders, coaches and managers


•Weekend working
•8.5 or 10 hour shifts between the hours of 06:00 and 21:00
•Minimum of 24 hours per week
•Other shifts also available - ask for details

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