Helpdesk Administrator - Full Time

PDA Search & Selection
United Kingdom
£15,000 - £19,999
13 Apr 2018
19 Apr 2018
Contract Type
Full Time
Job Title: Helpdesk Administrator (Full Time – 37.5hrs-Permanent)
Location: Gorbals, Glasgow, G5 0US
Salary: £15,690 – increasing to £16,028 after 3 months and increasing to £16,812 after 6 months

Our client is a market leading Facilities Management company enjoying substantial growth with an impressive multi-site customer base.

As a result of continued growth we may now be looking to recruit a Helpdesk Administrator for a key account to be based at their head office in Gorbals area of Glasgow.

Job Purpose:

To receive inbound fault calls and queries from Customers and field engineers and make necessary outbound calls in a professional manner. Accurately and efficiently complete all relevant administrative aspects of the role including procurement, quotes management, invoicing and compliance management. Ensure a swift and efficient service whilst adhering to agreed service levels.

There is a requirement to deal with emergency call management effectively and have a cradle to grave approach, including the requirement for senior customer communication.

Principle Job Accountabilities:
• To ensure the accurate input of data and the completion of relevant fields throughout each call / e-mail or any other request
• To take ownership of calls, works instructions and emails
• To liaise closely with Engineers / Contractors / Suppliers in order to ensure all KPI’s are met
• To communicate fluently and confidently with both Customer and colleagues without supervision creating an atmosphere of co-operation with both customer and colleagues
• To take ownership of customer problems
• To strive to achieve agreed service levels for the customer
• To collate all relevant supporting documentation

Skills Required:
• Candidates must have strong verbal and written communication skills
• Strong IT skills including being a competent user of Excel and the ability to work across multiple applications simultaneously
• Strong customer service skills
• Ability to work without supervision to deadlines as agreed with the Customer
• Good team player
• Flexible and adaptable to change in a fast moving environment
• Ideally previous experience in service orientated sector
• Previous knowledge of Facilities Management would be advantageous but is not essential
• Ability to work under pressure whilst carrying out multiple tasks

Candidates must be flexible to work between 7am- 6pm – 5 days over 7 and therefore some weekend working is required.

Please only apply for this position if you can easily commute to the Gorbals (G5 0US) area of Glasgow.

To apply please send an up to date CV to Nick Elkin @ PDA Search and Selection Ltd

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