Part Time Receptionist

Recruiter
GM Care
Location
United Kingdom
Salary
Competitive salary
Posted
12 Apr 2018
Closes
19 Apr 2018
Contract Type
Permanent
Hours
Part Time
Our client is a dynamic care home group that is delivering a new approach to care, putting residents’ happiness and health at the heart of our philosophy. Currently a standalone business, our client has aspirations to develop independently into one of the leading care home providers in the UK.
This role presents a unique opportunity to join a caring, fun and forward-thinking business which is currently in its early stages of development.
Our client operates in excess of 70 care homes throughout England, Scotland and the Channel Islands and employs more than 4,000 people. They are already the 5th largest provider in the UK with aspirations to develop further over the next three years.
They are focused on becoming the brand of choice within the care sector. The clients aspiration is that in time they become a byword for unrivalled levels of personal and nursing care, offering outstanding recreation and activities, and delivering a high quality food and dining experience to all our residents. Put simply, our aim is to establish ourselves as the best known and most highly respected operator in the care sector.
They are investing heavily in their estate as part of a comprehensive re branding and refurbishment strategy. £25m has been earmarked to refurbish their homes and turn them into contemporary and comfortable places to live and work; £12m of this capital has already been invested. They also invest heavily in professional development and have created a number of industry leading training programmes to help their managers and leaders to be the best that they can be.
Aspiring to provide their employees with a truly rewarding opportunity to proactively shape the company culture and influence the development of the business. This really is an exciting time to join them. They offer a challenging and rewarding environment for proactive and innovative individuals to flourish and develop.
We are looking for professional, creative and energetic candidates to join the friendly and passionate team all working towards the same goals – to help those we care for, love every day!
You will provide overall support to the Home by promoting its excellent reputation and public image at the first point of contact with the Home, demonstrating a strong customer focus whilst providing Marketing support and administrative support to the Home Manager.
As a customer facing role you will liaise with visitors and potential residents to the Home, ensuring they are welcomed in a professional and friendly manner and all enquiries are responded to accordingly.
As the home Receptionist you will also engage with the Recreation and Activities Co-ordinator ensuring a varied programme of events is available and provide encouragement to residents to participate.
Duties and Responsibilities:
• Provide a welcoming and friendly environment as the primary contact point for visitors and telephone enquirers;
• Maintaining and promoting a positive image with a strong emphasises on customer service skills;
• Liaise with visitors and potential residents to the home, ensuring they are welcomed in a professional and friendly manner and all queries responded to accordingly;
• Provide support and assistance to the administrative team in the home as and when required, and act as the focal point to cover their duties when absent;
• Take the minutes at the Staff Meetings and other meetings as required;
• Actively market the home with the view to attract private fee payers to increase the ratio as per the company directive and budgets;
• Engage with the Recreation and Activities Co-ordinator to ensure a varied programme of events to encourage resident participation and stimulation;
• To maintain Resident and employee confidentiality and privacy in line with Information Governance;
• To attend and actively participate in staff meetings and staff training sessions as required;
• To familiarise yourself with, uphold and adhere to the company policies and procedures at all times.
An energetic, committed yet approachable team member, the person who fulfils this role will add real value with their obvious passion and commitment to both residents, families and staff alike, but will have the ability to multi-task in a high-pressure environment with care and compassion. Your talent and ability will be a reflection of companies culture and values and will help showcase the best of our organisation.
If you possess these skills and the drive to succeed in this role we would love to hear from you. In return our client provides a variety of competitive benefits including a generous holiday allowance, a bespoke development programme, child care vouchers and an employee discount scheme.
Their talent and ability will be a reflection of our clients culture and values and will help showcase the best of the organisation.
To succeed you will be:
• A team player - our client is a low ‘ego’ organisation;
• Strong communicator and influencer;
• Energetic and hard-working;
• Passionate about offering superior services and want to make a difference in everything that they do
• A sense of humour and positive outlook on life – Glass half full rather than half empty is key!
Our client offer unrivalled employee benefits as they believe staff are at the heart of all achievements and future vision. Rewarding commitment and long service are important to them and all employees are entitled to the following benefits and incentives.
• Competitive salaries and generous holiday allowance
• Ongoing personal development plan and career progression
• Team Meal Offering
• Free uniform
• Childcare Vouchers
• High street discount vouchers
• NEST work place pension contributions
• Long service awards and vouchers

All offers of employment are subject to satisfactory references and a DBS check.
As you can imagine we receive very high volumes of applications for some of our roles.
Whilst we are not able to respond personally to each applicant, we appreciate the time you have taken to consider and apply for a new role with our client.
If you have not heard from us within 4 weeks, then on this occasion your application has not been successful

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