Post Office Manager
Are you positive about the role Post Office can play in the communities that we serve? Do you feel you can help train and coach our colleagues in the Post Office to provide an excellent service and improve our customer’s experience?
About the Role
We are currently looking to recruit a Post Office Manager to join our team at Liverpool . As a Post Office Manager you will:
Supporting and coaching the team of Counter Clerks at the Post Office identifying training needs and any support that is requiredEnsuring all Post Office processes and procedures are followed at all timesImproving the customer experience so that One Stop become known as great operators of Post OfficesEnsuring the Post Office is operating legally and responsiblyWorking alongside the General Manager to ensure that through effective coaching and support the financial and operational performance of the Post Office ismaximised.
Providing technical knowledge and insight and be the go to person for the Post OfficeFeeding back relevant issues, causes and solutions in an effective and timely manner to head office
To succeed in this role it is important that you can demonstrate the following skills and experience:
Post Office experience – working in a PO Local store or PO fortress/Mains, with strong managerial experience with in-depth knowledge of the Horizon system and operating proceduresStrong training/coaching skills and people management experience coupled with strong focus on customer serviceAnalytical and numerical with the ability to problem solve and provide solutionsFlexible approach to work with regards to working patterns with occasional weekend workAbility to prioritise and manage your duties in the appropriate time scalesGreat communication skills – able to manage and convey messages to staffTo apply to become postoffice manager please click apply to send us your details, and we’ll be sure to be in touch.