Sales Advisor

Competitive salary
15 Apr 2018
17 Apr 2018
Retail and Sales
Contract Type
Part Time
Brakes group is a leading supplier to the foodservice sector in the UK, Ireland, France and Sweden. The group is committed to provide its customers with outstanding service, products and foodservice solutions, its people with a great place to work , and its suppliers with a great company to partner.
Owned by Sysco, the worlds leading foodservice company Brakes Group comprises a family of specialist business which ate able to deliver everything the caterer needs. It provides a professional, friendly and regional service supported by a national network of depots, which ensures it offers an exceptional and individual service to each and everyone of its customers.
The Role:
This is a Part Time Role, working 25 hours per week, 5/7 days shift pattern.
To deliver excellent customer service, proactively informing customers of any service issues and ensuring that all incoming delivery queries are handled promptly and to the customer’s satisfaction. Identify trends and issues with a view to recommending changes to policy/procedures in order to improve customer service.
Key Accountabilities
  • Proactively inform customers of any delivery service issue
    • Handle customer calls in a polite and empathetic manner
      • Negotiate solutions to complex delivery issues to meet both customers and Brakes needs
        • Liaise with other departments
          • Ensure all customer delivery queries/complaints are properly documented using the appropriate customer services database
            • Respond to complaints by letter where appropriate
              • Identify and present the need for new or improved customer service
                • Develop a sound knowledge of customer’s needs, competitor activity and the Company’s products/resources
                  • To work effectively with other individuals and teams to achieve company objectives and share best practice

                  Skills & Qualifications
                  • PC Literate & Administrative Skills
                    • High standard of written and oral communication skills
                      • Excellent interpersonal, problem solving, negotiation, decision making and assertiveness skills
                        • Ability to organise and manage time effectively
                          • Ability to cope under pressure to meet the demands of a busy functional workload
                            • Have a lively and confident manner and possess a sense of humour
                              • Excellent team player

                              The Business
                              Brakes Group is committed to reducing the environmental impact the business has on both the communities it serves and the countries it operates in. It has an ISO 14001 accreditation - an internationally recognised standard for environmental performance.
                              Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.
                              Brakes UK uses a third party to undertake a number of checks. Any offer of employment made by Brakes UK would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check

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