NHS Mental Health Call Handler (Part-Time)

£15,000 - £19,999
06 May 2018
22 May 2018
Contract Type
Part Time
NHS Part-Time Mental Health Call Handler in the Bradford area.

Taskmaster are currently seeking a part-time Mental Health Call Handler for an NHS client in the BD9 area.

Hours of Work: 22.5 hours per week, Monday-Friday between the hours of 09:00-17:00 (Flexibility is required).
Rates of Pay: £8.01-8.70ph.
Duration: Until August 2018 initially with scope for extension.

Job Summary:

Call handling for Mental Health services in the Bradford area, taking the initial calls for secondary care. These calls also come from service users, family members and professionals and vary greatly in nature, such as:

- Service Users calling to speak to Mental Health professionals
- Callers chasing referrals
- Callers chasing appointments
- General services queries.

The service also take the initial calls for the First Response Crisis team, who are a 24/7 service for patients in a mental health related crisis (Suicidal thoughts, Self-Harm, Psychosis), this part of the role primarily involves taking the initial information and then connecting the call through to a clinician to handle appropriately. This will inevitably include calls from distressed Service Users, as well as professionals and others calling to arrange support for services users they believe to be in distress.

The role is primarily phone-based, and also involves some administrative elements including:

- Logging all calls taken
- Taking messages for Mental Health professionals where needed
- Accessing patients Mental Health records for information purposes
- Using a separate system (Footprints) to log all calls for information purposes.

Training will be provided and involves a period of shadowing calls, learning how to log calls, and then finally taking calls while another staff member listens in.

Due to the high volume of applications that we receive, we are only able to respond to short-listed candidates. If you have not received a response within five working days then unfortunately you have not been successful in your application for the role on this occasion.

Taskmaster is operating as an employment business / agency for this vacancy

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