Head of IT Operations

Civil Service
Newport, Wales, NP10
circa £70,000
24 May 2018
23 Jun 2018
IT, Internet
Contract Type

Intellectual Property Office, Head of IT Operations

Grade 6

Location: Newport, with occasional international travel

Salary circa £70,000.

This is an exciting time to join the Intellectual Property Office. We are embarking on the biggest transformation in IPO history, and this exciting journey means we can introduce unique opportunities and exploit some of the very latest technology. We are changing the way the department works, with the ultimate aim to ensure we continue to deliver excellent customer service, whilst making access easier through expanding our digital offering and enhancing the user experience.

We are looking for a Head of IT Operations to lead a team of 65 people in support and service management, and form part of the IT Senior Leadership Team. You will be responsible for the delivery of all IT services to the IPO customers to the agreed SLA standards and ensuring the IT Infrastructure and IT Services the IPO relies on to conduct its business are secure, available and reliable. As a member of the Senior Leadership Team, you will be working across a complex and challenging IT estate; responsible for implementing and continuously improving IPO’s key IT services, transforming our IT capability as well as decommissioning legacy systems and services which are no longer fit for purpose. Your leadership will be vital for inspiring our teams to deliver to their best potential, and unlocking talent while we enable our teams and customers through revitalised technology.

What we need from you is proven experience in leading and transforming a large and diverse function; strong leadership skills with experience of inspiring and empowering diverse teams to achieve professional excellence; and established influencing and communication skills to work collaboratively with a range of stakeholders at an international level.

If you feel you would be a good fit for this role, please click the apply button. We look forward to receiving your application.