Apprentice Office Assistant in Edinburgh EH3

QA Apprenticeships
Competitive salary
12 Jun 2018
16 Jun 2018
Contract Type
Full Time

We encourage our candidates to learn the ins and outs of how our business operates. We are interested in an administrator to be collective in their thought process whilst able to priorities and manage their workload. You would be undertaking a Digital Application Support alongside this role.

This company have successfully completed nine acquisitions, were listed on the ASX for seven years and launched new products. Since our humble beginnings as a small Australian organisation, we have expanded to become a leading global supplier of software and professional services for superannuation, pension, life insurance, investment, private wealth, funds administration and financial messaging, employing over 1,000 people in 12 offices across Australia, New Zealand, United Kingdom, Europe, Africa and Asia.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Key Responsibilities:

As a member of the EMEA Facilities Helpdesk you will be required to take enquiries from members of staff via phone, in person or by checking the EMEA Facilities email inbox. Depending on the type of request you will be required to log calls on the Bravura Solutions JIRA system and follow through the issue until the closure of the item. DR solution for London telephone lines. Calls from London will be redirected to the Office assistant.

Administration of Company mobile phones, providing support to Edinburgh users in conjunction with UK Office Manager. Assisting users with the lost or stolen phones, password resets or other related issues Maintain security pass allocation for Edinburgh office. Issue new passes with pictures and replace any non-functioning passes to existing pass holders. Monitor access control software in conjunction with Facilities Manager EMEA for regular audit checks as required by our ISO accreditation and clients Liaise with building management regarding their security system and separate fobs for their doors Health & Safety Co-ordinator, attending quarterly meetings Daily checks of office and equipment Weekly Fire Warden Checks, fire extinguisher and fire exits in particular Assisting with carrying out Risk Assessments – monthly Host external Fire Risk Assessor - annually Book all travel arrangements for any Edinburgh based staff – Approximately 50 trips per month Maintain corporate traveller profiles including the addition and deletion of users to the travel provider website. Assist company travellers with any issues with booking travel Provide Monthly departmental reports and cross checking for invoice purposes to Facilities Manager EMEA.

Required Skills:

Ability to work well in a team. Excellent Interpersonal skills. Effective organisational skills. Strong communication skills both written and oral. Professional telephone manner. Proactive approach to working environment.


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

9.00am-5.00pm £6.25 per hour


£250.00 - £2500.00 per week

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”