Press & Communications Assistant

London (North), London (Greater)
20 Jun 2018
12 Jul 2018
Wendy Collinson
Contract Type
Full Time

The role

We're on the hunt for a bright, proactive, hard-working assistant to join the busy Press & Communications team.

This is a permanent role paying £21,000 p.a.

Who we are

Mumsnet is the UK’s biggest website for parents, and our purpose is to make their lives easier. We’ve got some of the busiest forums in Europe, with users offering each other advice and support 24/7 (as well as more content, bloggers, videos, events and campaigns than you can shake a rattle at). We want to be indispensably useful for parents, and a great place to work. We are proud to pay all our employees, including those on internships, the London living wage as a very minimum.

Why work for us?

We’ve grown steadily and sustainably over the last 18 odd years and we’ve got every intention of carrying on. We’re building a high-performance, collaborative and agile work environment. We believe that mistakes are human, but learning is divine. We put purpose before profits, we’re committed to diversity and equality, and our computers - metaphorically speaking - say 'YES'. We don't only want to hire the best people: we want to retain them. If you need some flexibility, let us know and we’ll do our best. For more about our equality and diversity policy, see here.

We host sandwich lunches, staff parties and knowledge sessions; we have a choir, a book club and a football team; and we have our own yoga studio while remaining tolerant of the Lycra-averse. Working for Mumsnet means never having to pretend you don’t have a family (or other commitments) and we promise never to keep you away from the school sports day.

You’ll be working on:

  • Handling queries from journalists and media organisations confidently and efficiently
  • Responding to approaches from third-sector organisations, commercial companies and internal Mumsnet teams, judging when to deal with something independently and when to escalate
  • Helping to prioritise work within a busy, close-knit team and knowing where everything is at any given moment - or knowing how to find out
  • Building relationships with relevant journalists and media outlets
  • Using your understanding of the media landscape to maximise Mumsnet’s comms impact
  • managing and updating spreadsheets (Excel and Google Sheets)
  • using analytics programmes (Google Analytics, Looker and other data sources) to track impact
  • scheduling social media feeds and tracking impact
  • producing data reports demonstrating impacts and progress towards targets
  • using our CMS

Where we are

We’re based in sunny Kentish Town, where you’re never more than 500 metres away from a sourdough pizza and an elaborately refurbished pub.

What you will do

  • Oversee the comms team’s inbox, deal with first-line queries, and ensure that no balls get dropped
  • Manage the Mumsnet Twitter feed, constantly analysing and refining your approach
  • Writing briefings across a wide range of topics for media appearances and panel discussions
  • Develop a nuanced understanding of the needs and interests of the Mumsnet community
  • Maintain and refine team databases and press lists
  • Liaise with journalists and build relationships
  • Contribute to comms plans and targets, both for specific pieces of work and across our activity as a whole
  • Bring imaginative, creative and well-informed ideas to our planning

What you must have

  • A degree from a UK university, or equivalent
  • Some experience in a press office, comms or PR (not necessarily in a paid role)
  • An interest in topics that matter to Mumsnet users, and a solid understanding of Mumsnet
  • A good working knowledge of the UK media landscape, both traditional and online
  • Patience, diligence and an eye for detail
  • Excellent written English
  • Fearsome organisational skills
  • The ability to complete research tasks speedily and thoroughly
  • A talent for precis
  • Sound judgement and a cool head
  • A positive attitude, proactive approach and hunger for responsibility

It’d be nice if you had

  • Familiarity with media monitoring programs (we currently use Meltwater), Looker, Google Analytics, SEO techniques, Twitter analytics and Google suites
  • A cracking sense of humour
  • An interest in forums and social networks

If all of this sounds good to you, please apply with your CV and a covering letter that demonstrates some of the qualities we’re looking for. Please also outline one press idea you think Mumsnet should pursue, giving three outlets you would target and explaining why you have chosen them (700 words max).

Deadline for applications is 12th July 2018, but we’ll be interviewing likely-looking candidates as soon as we spot them so please don’t delay in submitting your application.

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