Client Relationship Manager

Recruiter
Blackpool and The Fylde College
Location
Blackpool
Salary
Competitive salary
Posted
10 Jul 2018
Closes
14 Jul 2018
Category
Education
Contract Type
Permanent
Hours
Full Time

Come and make a difference at B&FC as we seek two Client Relationship Managers specialising in apprenticeship levy. This 12-month fixed term contract is an exciting opportunity for someone with client relations and business development experience to join a dynamic and successful Business Development team. As part of this innovative team, you will be commercially responsive and manage a portfolio of levy accounts to ensure service delivery, progress of projects and customer satisfaction across the North West, with the potential of National Accounts.

Principle Duties:

  • Develop and maintain employer relationships (existing and new clients) and maximise all opportunities to promote B&FCs wide range of industry related qualifications from Funded Apprenticeships to Commercial Training solutions.
  • Generate own leads via warm calls, field sales and networking to promote B&FCs wide range of Training programmes and secure new employer accounts.
  • To be consultative and identify organisational solutions where levy account optimisation will deliver a return on investment and return on expectation for maximum customer satisfaction
  • Undertake organisational Needs Analysis and design / develop training programmes to meet employer’s needs.
  • Maintain own knowledge of policy changes, funding changes and relevant business expectations.
  • Work with senior management in order to meet targets and growth plans across a client portfolio.
  • Report sales data and forecasts on a regular basis.
  • Prepare and present proposals and pitches to convert business opportunities.
  • Complete the necessary checks on employers to ensure suitability for training and / or recruitment
  • To support the management of levy funding across a client portfolio to ensure optimisation.
  • To lead on the implementation of new programme launches and ongoing management of service delivery to meet agreed client expectations and B&FC’s service standards proposition.
  • To assist and support in the planning, development, delivery and monitoring of apprenticeship and full cost programmes and if applicable, ensuring that the curriculum is delivered efficiently and effectively.
  • Be the liaison between your accounts (employers) and the wider curriculum team.
  • To ensure that all data requirements are maintained, records are up to date accurate and deadlines for returns are made, with assistance from the operations assistant.
  • Ensuring that employers are complaint with SFA funding rules as well as assisting employers in the management of their digital Apprenticeship Service account.
  • Support Head of Corporate Accounts and Director of Business Development to achieve income levels from levy revenue streams through robust and coordinated account management activities

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