Banqueting floor manager
We are currently looking for a passionate Floor Manager, to join our Conference & Banqueting team. This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as an Floor Manager, your main duties will include:The main responsibilities of this Floor Manager position are: •To handle clients and prospective clients in such a way that sales and profitability are maximised. To run functions to the best ability and to ensure that staff under your guidance is encouraged to improve their standards.•To ensure that training in all aspects of banqueting work is carried out continuously.•To ensure that staffing levels are maintained in accordance with company guidelines.•To ensure that the quality and quantity of casual staff is in accordance with company guidelines.•To recommend to the Director for selection, dismissal and promotion of all banqueting personnel.•To ensure that his/her superior is advised of customer complaints at all times, to deal with or ensure that complaints from customers are dealt with immediately.•To assist his/her superior in the execution of his/her duties and/or responsibilities at all times.•To assist the Director of Operations to secure and control all stocks issued to the banqueting department and to supervise and control departmental billing and control procedures. To ensure that clients are accurately and honestly charged for the services they receive.•To liaise with all other personnel in the hotel to ensure that maximum use is made of all available resources.•To ensure that he/she carries out all reasonable duties allocated to him/her to company standards.As a Floor Manager, you will be working with a dedicated and passionate Conference and Banqueting team and will report directly to the Director Banqueting Ops. You are expected to be passionate about your work and have the desire to progress your career in a leading five star hotel. Competitive salary + service charge.•28 days paid holiday, including bank holidays•Increased holiday entitlement with length of service•Uniform•Free dry cleaning for uniforms•Free meals whilst on duty •Free eye test vouchers•Health checks•Life assurance cover - death in service scheme•Long service awards•50% discount in our outlets (including sister properties)•Discounted Accommodation for team members and their friends & family (including sister properties)•Spa Treatment discounts (including sister properties)•Recommend a Friend bonus•Fitness Centre discounts•Season ticket loan•Cycle to work scheme•Childcare vouchers•Discretionary Hotel Sick Pay after 6 months of service•Employee Assistance Programme•Annual Staff Party•GEM Recognition Scheme•Sponsorship towards college course fees - conditions apply•The Landmark ChoirWho we are looking for:The ideal candidate for this position as Floor Manager will demonstrate the following company behaviors:•Team Work: To effectively cooperate with team members in order to achieve shared goals together.•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently. •Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.About the CompanyThe Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018. The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Gold Award in the ‘Investors in People’ accreditation. We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.If you feel this is the role for you, please apply today!