Customer Liaison Officer

Lookers plc
Tyne and Wear, Newcastle upon Tyne
£17000 - £18000 per annum
20 Jul 2018
13 Aug 2018
Jenna Milligan
Contract Type
Full Time
Customer Liaison Officer,

Communications & Engagement, Lookers Head Office, Newcastle

Contract Type: Permanent

Ref. req2805

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

Administer and resolve all customer complaints in collaboration with our nationwide network of dealerships, using our complaints system.

Acknowledging customer concerns via all incoming avenues and signposting the customer to the next course of action.

Logging complaints on our Complaints System and monitoring progress to ensure a timely resolution.

Acting as a point of contact for the customer and liaising with Management at Dealership throughout resolution.


Excellent communication skills, demonstrating a successful blend of confidence and assertiveness when dealing with challenging individuals, but always with a friendly, approachable and polite manner.

Competent in dealing with a variety of responsibilities

Strong organisation skills and attention to detail

The ability to work proactively and diligently, demonstrating strong Company values

Ability to absorb high levels of negativity and not allow it to affect the role or the demeanour of the Customer Liaison Officer.

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017 and 2018.

Top Employer United Kingdom 2017If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.