Relationship and Development Manager

£33,000 (pro-rated to 0.4 or 0.5 FTE) plus competitive pension
02 Aug 2018
01 Sep 2018
Contract Type
Part Time

Job Title: Relationship and Development Manager (North West)

Reports to: Head of Region (North West)

Hours: Part Time (2 or 2.5 days per week)

Contract: Permanent

Start date: October 2018

Location: Manchester

Salary: £33,000 (pro-rated to 0.4 or 0.5 FTE) plus competitive pension


Key responsibilities

- Excellent relationship management that takes into account the needs and requirements of stakeholders.

- Negotiating with and influencing external partners and internal stakeholders successfully at the highest levels.

- Communicating purpose and direction with clarity, integrity and enthusiasm.

- Working collaboratively, sharing information appropriately and building supportive and trusting professional relationships with a range of stakeholders.

- Holding partners to account through clear, confident and constructive feedback and appropriate issues resolution.

- Being highly organised in managing a number of partnerships and cohorts of participants through simultaneous annual cycles of activity.

- Dealing with challenges in a responsive and constructive way. Applying programme, project and risk management approaches.

- Use evaluation data and feedback to identify and drive programme delivery improvements– both within individual local authorities and, where appropriate, strategically across the local authority partnership.

At Frontline, how you approach your work is as important as what you do in your role. We are looking for people who demonstrate the following competencies:

- Leadership: Model analysis and decision-making based on a systems view whilst using curiosity, empathy and imagination. Be willing to have challenging conversations, clarify expectations, set appropriate standards and ensure goals are achieved.

- Communication: Strong Interpersonal and communication skills. Able to build and maintain positive relationships and be assertive, curious and persuasive in a respectful way to ensure others are motivated, focused and held to account as required.

- Resilience and reflectiveness: Constantly considers different people’s contexts and adapts behaviours and approaches as necessary to achieve results. Regularly evaluates own and teams’ performance and works to develop awareness in others.

The Commitment

- Extensive travel to partner local authorities.

Person Specification - Values and alignment

- Prepared to work in line with our values of being brave, showing respect, pioneering, keeping curious and always keeping in mind that what matters most is what works. You should be able to role model these values in all that you do and expect these of colleagues you work with.

- Committed to creating a culture of Freedom and Responsibility

- A willingness and ability to be fully aligned to, and be an advocate for, Frontline’s purpose and theory of change across all areas of work including a:

- Focus on having the highest standards for recruiting top talent into social work including people who may not have considered a career in social work before,

- Belief that social work practice needs to improve so that it is more relational, purposeful and skilled and that clear models practice are central to this.

- Belief in the role leadership must play in improving social work at all levels and that rapid improvement will sometimes require disruptive acts of leadership

- Approach to our Fellows (alumni) that celebrates, encourages and recognises individuals who are improving safety and stability for children whether they remain in social work or work outside of the profession

- And a commitment that every child should have a safe and stable home and that this is best supported by social workers who work alongside families


Education and background

- Evidence of having established, developed and managed effective relationships with range of stakeholders.

- Strong track record of successful planning and delivery of complex projects. Experience of leading and driving change in services / programmes.

- Good understanding of social care statutory responsibilities of local authorities (desirable).


Characteristics and skills

- Excellent written and verbal communication skills.

- Demonstrated drive, initiative and motivation to act in the best interest of the programme. Ability to explain information clearly and simply.

- Confidence, credibility and authority to develop trusting relationships with staff at all levels of organisational hierarchies.

- Ability to challenge and approach sensitive situations with diplomacy. High level of emotional as well as analytical intelligence.

- Ability to influence and negotiate effectively to deliver desired outcomes, including presentation skills.

- Ability to think and plan strategically as well as operationally.

- Highly organised and able to manage complexity and high levels of detail.

- Ability to interrogate and reflect on a range of different types of data, consider hypotheses, and develop into strategic and operational plans.

- Flexibility and ability to adapt to changing situations and new developments. High attention to detail.


Frontline Benefits

Frontline is committed to the professional development and wellbeing of all staff. Frontline offers a number of core benefits to all employees:

• Flexible working: Frontline offer a ‘core hours’ policy requiring staff to be in the office between 10:00 and 16:30, with flexibility on working hours around this.

• Pension: Frontline offer a competitive pension with Aviva

• Annual Leave: 25 days per year (in addition to bank holidays) rising by 1 day per year after 2 years in service up to a maximum of 30 days. In addition we give all staff extra days at Christmas as the office closes from 25 December to 1 January.

• Travel: Interest free loan for season ticket or bicycle.

• Training and Development: Frontline endeavours to offer coaching and mentoring to all staff where required to support development needs.

• Cycle to work scheme: Provides a tax efficient way to obtain a bicycle

• Volunteering days: All employees can take between 1 and 3 days to volunteer in a mission-aligned charity depending on length of service.

• Childcare vouchers: parents can spend up to £243 per month on childcare vouchers via a salary sacrifice scheme.

• Employee Assistance programme: The EAP is a free, confidential service that offers expert advice, information and counselling for all Frontline employees on a wide range of issues


- Right to work in the UK - Interest in, and commitment to the Frontline programme, mission and values

- This post is subject to an enhanced police check of previous criminal convictions with the Disclosure and Barring Service (DBS)

Read the job specification, which also includes our benefits.