IT Service Desk Agent

Lookers plc
Manchester, Greater Manchester / Altrincham, Cheshire
£19000 - £21000 per annum
07 Aug 2018
04 Sep 2018
Jenna Milligan
Contract Type
Full Time
IT Service Desk Agent,

Lookers Head Office, Lookers Head Office, Manchester

Contract Type: Permanent

Ref. req3067

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

We are currently recruiting for a 1st line IT Service Desk agent to join our team in our Head office in Manchester. The successful candidate will be passionate about delivering seamless customer service and consistently exceeding expectations. They will demonstrate previous experience working in a busy environment and delivering against key performance indicators/targets as well as possessing a keen interest in IT and problem solving.

This is a fantastic opportunity for a candidate looking for their first role within IT and/or an experienced 1st line agent looking for a new challenge.

The successful candidate will have/be;

Excellent Customer Service Skills and a proven record in exceeding customer expectationsStrong communication skills with the ability to break down technical language/solutions in a way which customers understandStrong interest in IT and problem solving

Desirable skills;

Experience of Active DirectoryExperience of Outlook, various Internet browsers and Microsoft applicationsExperience of working with a Service Management toolset and/or data captureUnderstanding of ITIL processesUnderstanding of audit and compliance processes

Hours of work: Monday - Friday, shifts between 7.30am - 6.00pm and Saturday - Sunday, shifts between 8.00am - 5.00pm on a rota basis

In return for your hard work, we provide the opportunity of a long-term career path working alongside and part of a driven and dedicated team. On offer are exceptional opportunities for development, ongoing investment in training and a market leading salary package.

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017 and 2018.

Top Employer United Kingdom 2017If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.