Delivery Manager - Recruitment Sector - central Bristol

Bristol (City Centre), City of Bristol
08 Aug 2018
30 Sep 2018
Contract Type

As part of our boutique independent recruitment consultancy’s growth, we require a Delivery Manager to lead, inspire and manage the delivery team in central Bristol.

Founded in 2010 by Evelin Zauchner and Sharon Alred, we have grown teams in 2 locations to a current headcount of 25. We believe that the recruitment process can and should be a positive experience for all involved, simply by focusing on looking after people well. We are committed to our values; excellence, growth and enthusiasm, which remain our foundations for everything we do.

Driven by passion and dedication to collectively provide a superior recruitment service to client’s and candidates alike, you will manage and develop a team of Delivery Coordinators and Resourcers. You will:

  • Hire, train and develop an excellent, motivated team
  • Celebrate success
  • Review performance information daily, weekly and monthly
  • Conduct staff performance review
  • Engage and retain staff
  • Update training bibles, deliver and follow up
  • Managing operational matters and ensuring that clients and candidates receive a superior level of service
  • Follow up on potential issues and service complaints, troubleshoot
  • Produce and analyse reports relating to performance including KPI’s, GP, ratios, feedback
  • Create and maintain a service culture through continuous improvement driving efficiency and quality 

Skills required

  • Be an effective people manager, decision maker and delegator
  • Hold team accountable and follow through
  • Able to manage priorities and meet deadlines within a constantly changing operational environment
  • Financial acumen with the ability to think strategically, link information in a broader context and to be an effective problem solver
  • The gravitas to build key relationships internally and externally, and to quickly gain credibility in the role.

Qualifications and Experience

  • Previous leadership skills demonstrated, able to take people with you
  • A track record of successfully driving teams to completion of targets or KPIs , while maintaining quality
  • Minimum degree educated with a 2.1 grade or above
  • Experience working within an recruitment environment preferred

This is a part time permanent opportunity working approximately 3 days per week, hours and days negotiable.