Customer Service Advisor
Customer Service Advisor
If you love working in a fast-paced environment and delivering exceptional customer service this is the job for you!
Here at Next we are committed to providing a friendly, helpful service to our online customers that contact Next. This could be sorting out a missing parcel or an account query, but you’ll put the customer first.
Position: Customer Service Advisor - Call Centre
Location: Armthorpe, Doncaster, South Yorkshire
Job type: Part Time, Permanent
Hours: 33.25 hours per week, 4 on 4 off 1pm to 11pm
Salary: £8.86 per hour, additional £1ph for hours worked over the weekend
Benefits: Quarterly bonus, 25% staff discount, Up to 70% at our staff shops, Pension, Share-Save, Subsidised canteen, Free parking
This is a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. Our call centre in Armthorpe has doubled in size of the last 2 years and with future expansion on the horizon it has never been a more exciting time to join the Next Online family.
We are looking for people who are as passionate about customer service as we are. Don’t worry, you don’t need to have worked in a call centre before - we are looking for people who thrive in helping people whether this has been in retail or hospitality. We provide 5 weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.
You’ll also be required to:
- Give exceptional customer service by truly listening to the customer and resolving their queries
- Treat every customer like it’s your first and only customer that day
- Navigate through various computer systems, liaise with other teams across Next if required
- Work to set Key Performance Indicators and Standard Level Agreements
- Engage with customers and colleagues, creating a people focused work culture
We operate a 4 on 4 off 8-week rotation rota, and your hours will be 1pm to 11pm (33.25 hours per week). You’ll receive £8.86 per hour plus as additional £1 when working at the weekend. During our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year.
You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Directory and it’s now possible to buy on-line from over 70 countries around the world! So, we’ve gone global!
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy.
You may have experience of the following: Customer Relations Executive, Customer Service Advisor, Contact Centre, Customer Service Agent, Call Centre, Customer Support, Customer Services Representative, Client Support, Customer Service Officer, etc.