Contact Centre Advisor (part time or full time)
Free parking, annual bonus, flexible working hours (anything between 16 and 40 hours per week), retail discount scheme, 25 days' holiday (pro rata), pension, enhanced maternity and paternity pay, four-week training academy.
Our contact centre is the heart of our business and is the first point of contact for our customers and we pride ourselves on delivering a first-class experience. The contact centre is a busy, fast paced environment where you will be answering an average of 50-60 in-bound calls per day from our customers and helping them with their queries.
Whilst the majority of these queries will be dealt with over the phone, we also receive contact from our customers via e-mail and live chat and once trained, you will also be responsible for liaising with our customers this way so need to be confident using IT systems.
Our shifts vary but our core hours are between 8am and 8pm Monday to Friday. We are also open Saturday mornings (8am to 2pm).
The ideal candidate:
It is essential that you have experience of working in a customer services role (either telephone based or face to face) and simply love talking to people and helping them.
You will have confident and professional communication skills, are friendly and a natural rapport builder. In addition, you will be committed to delivering a great customer service and have a positive attitude. It’s also important that you have attention to detail and take pride in your work.
If you are ambitious, we offer lots of opportunity to progress within the business. Many of our contact centre advisers have progressed into other roles after one or two years.
Why work for us?
Pelican is truly a great place to work. We are passionate about our business and look after our people. We have won awards for ‘Customer Centric Culture’, ‘Best Place to Work’ and ‘Employee Engagement’ and we pride ourselves on the fact that both our customers and people are at the heart of everything we do. In return for your expertise and enthusiasm you'll receive first class training and support - we have our own award winning, professional in-house learning and development team.
We also take your happiness and general wellbeing seriously and have an on-site health and wellbeing committee where you will have access to a range of different initiatives!
We are incredibly proud of the family friendly environment we have built at Pelican and can offer flexibility around the hours you work. Need to attend a sports day or nativity play just let us know and we can change your working hours that day to suit you!
We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.
#TeamPelican welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your journey with Pelican Business Services.